Four Points by Sheraton Kunming, Downtown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Staffs

Although they have limited knowledge of English, the staff are courteous and tries their best to help.

Location wise, it is 5 stars. It is close to everything. Plenty of food choices around, bank, movie theatre, hospital, shopping malls and massages. The overall cleanliness of this hotel is actually quite acceptable on international standard. The room itself and the bed and beddings are good but the bathroom really really needed upgrade. I can see that the housekeeping staff did clean the bathtub walls but the mildew stains are such eyesore. It is more like dated interior than cleanliness issue in the bathroom. Another thing that I found out about this hotel is, the central air-con will only be turned on when the temperature hit a certain degree. When I checked in my room, I founded the room a little hot then I asked the bellboy who is bringing in my luggage to turn on the air-con but he told me the air-con doesn’t work at this moment because the management felt it was not hot enough outside to turn on the central system. So for those who are from the north and from colder countries , prepare for hot temperature when you sleep. Front desk staff English is ok but the rest of the hotel staff are basically mandarin speaking. I happened to speak English, mandarin, Cantonese and French so I didn’t really have any problem staying here. Our room comes with buffet breakfas, breakfast food are mainly Chinese , a bit of toast and pastries plus water down coffee but for what I am paying for room rate, I think it is still not bad. Or else Starbucks is around the corner.

Ms Zhou is very informative and helpful. The housekeeping team is spontaneous and attentive. They gave my daughters extra sweets and even a pair of child slippers.There fresh fruits everyday in the room. Well done New Era!

Great location although sometimes difficult for taxis, etc as streets nearby often jammed. 15 minute walk to Green Lake Park, lots of places to eat nearby. Comfy beds but room gets hot in spring/summer as A/C not turned on unless +26. We found this uncomfortable but warm rooms are typical of Asian hotels. Overall, a good place to stay.

This time only on transit for one day

This hotel is easy to get to from the airport by public transit. It is within walking distance of Green Lake Park. The location is amazing- puts you close to the metro, restaurants and shopping. Would definitely recommend for international travellers. Staff had excellent English.

One of the better hotels I've come across in my trip to China. The staff here spoke enough English so that my non-Chinese speaking companion could communicate with them; the breakfasts were great (both Chinese and Western); and the reception staff were very helpful in setting up and recommending activities in Kunming and beyond.

New Era is a relatively new hotel located in the center of a pedestrian shopping mall in Kunming. It's a good location for business travelers and shopaholics, as every driver in the city seems to know it, it's easy to find, and there are a ton of shops and a giant IMAX theater nearby. The hotel is well managed. My friend, who had some Chinese cold medicine in the bathroom, actually got a nice note from management asking if she was okay and needed to see a doctor. Huge breakfast buffet that goes on forever. Well heated in winter. Gym is fine though it has a big interior window next to the group dining hall, which meant that if you do a morning workout you're doing a show for all the staring tourists who haven't seen a laowai (foreigner) before.

Hotel New Era at Kunming was excellent, the room was clean, not a bit of cigarette smell (we stay at 26 floor). The hotel separated individual tourists with group travellers in terms of breakfast area. Individual travellers had their breakfast at the 28th floor; breakfast was good, and the view terrific. During our check out, we could not get a taxe (it was 7:30 am, accordingly, the taxi drivers were having shifts then), the doorman ran all the way to the main street to stop taxis for us. The hotel itself was situated in the city center, lots of department stores, good restaurants and walking area. Other tourist site were nearby, with RMB 20 to 30 dollars drive, you can go around the city easily.