Ocean Pointe Suites at Key Largo

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Unit was very dirty (walls, ceiling, floors, bathrooms) and in need of repair. Refrigerator didn't work which made having a kitchen in the unit useless. Manager unavailable and never called back when asked to address the refrigerator. Pool was nice.

Good

Clean beach

The condo was mostly clean, other than the stove being sticky. The fridge wasn't cooling, the kitchen sink wasn't draining on one side, and there weren't any comforters in the master bedroom and no pillows for the sleeper sofa. There were only 4 bath towels and 3 beach towels for 6 guests. We sent two messages and never received any of the bedding. The issue with the fridge was handled quickly and we managed to unclogg the sink ourselves. Pots, pans, dishes etc. are very limited and some were dirty, do not plan on cooking any fancy meals. The balcony is tiny and there wasn't as much as a chair on it. Also, my teenage daughter could stick her head in between the bars, watch smaller kids closely! At one point we locked ourselves out of the room. Security came within minutes to unlock the door, even though he said we might have to wait a while because he was the only person on site. The pool and hottub are nice, well maintained, and open until 11pm, which we appreciated tremendously. The bar by the pool closed earlier than what the sign said. The drinks are weak and mediocre at best. The entire staff was friendly. The beach area is very small and not very nice, not adequate for a family day at the beach. Fishing on site is limited to the marina area, which was disappointing for my teens. Check-in is off site, which requires an extra stop, but checkout was easy and done by making a quick phone call. Overall a good value for the price, I would stay there again.

Liked the space of the 2BR for our family. Nice views of the ocean from the living room/deck. Large pool was a plus. Only downside was a slow sink drain, which maintenance fixed the same day.

The resort itself is nice enough, but the check in is a bit awkward, as it is not on sight, it is in a strip mall on the main road. The only complaint and it is a small one was I thought, perhaps incorrectly a single load of laundry detergent was included with the rental.. but none were. Again this could have been my misunderstanding, but at other place I have stayed that had washers and driers in the unit, a starter pack of soap was included.

The beach at the facility was very misleading. The rest of it was very nice and worth it. Did like the view from the room.

Me and my daughter love the pool . My wife really like the room n view we had…

Stay away!!!! Terrible customer service, no manager onsite, if you need anything the employees in the office are useless. Manager doesn’t answer, or call back. We did not have a working refrigerator after buying $100 worth of groceries, almost got robbed onsite, felt so unsafe and not taken care of that we had to move to a different resort mid-vacation. Still not refunded for our stay.

The main sliding door to the balcony makes so much noise opening it, it woke everyone up when somebody went out early to drink their coffee..the ice trays are cracked and leaked in the freezer...the 2nd bedroom was supposed to have 2 single beds but had 1 double (or twin) not what I asked for..