Baymont by Wyndham Colorado Springs

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This hotel was not in a good neighborhood and was in terrible condition. I ended up not staying.

Booked a 2 night stay months ahead of time for a lacrosse tournament. Arrived at hotel to find our reservation canceled due to a little thing Expedia does called overbooking. Since our stay wasn’t paid in advance and everyone who booked showed up before us there were no rooms. The only notification received was an email 2 hours prior which came through when were still on the plane. Don’t typically check email when landing and navigating luggage and rental cars. So now it’s 9pm and we are left with no hotel room the weekend of a giant tournament. Thankfully some friends came through and we found a place - but otherwise we literally would have had to sleep in the car or find someplace all the way back up in Denver. I cannot tell you what an incredible inconvenience this was. Oh - best part - Expedia and this hotel are still sending me surveys to rate my stay even though they canceled my reservation. Buyer beware with Expedia. If you don’t pay ahead of time - you may not have a guaranteed reservation!

Everything was good with the exception of the fridge didn't cool well .

The AC and refrigerator worked. TV service sucked. Wifi didn't work. Upon arrival, the elevator was broken. The breakfast was only good the first hour or so, refills were few and far between.

This property is disgusting! From the elevator to the hallway to the room, all nasty! It smells. We were not given a key card. Apparently it was lost so we had to wait on them to open our door for us. There was not even a screen in my 3rd floor window, very dangerous! The curtains felt sticky and smelled. The furniture is in terrible condition. Everything was stained. The bathroom had not been fully cleaned as the toilet paper holder was dust and rust covered. The bathroom door was busted. It was a horrible place to stay. The pool had the winter covered caved in on it in June, the hot tub drained and green. It was all around the worst Ive ever stayed in

I paid through Expedia for a two night stay. I arrived at the hotel to check in and was refused by the owner. he said he had told me not to come back the last time I was there. i believe he was confused with who I was but he insisted and wouldn't say anything more accept for me to leave his property or he would call the police. I asked for my money $170 to be refunded and they refused. He (the owner) strait up took that money and kept it. I had stayed many times before it was always one of my top choices. I'm on a fixed income so $170 is a big chunk. plus I had to pay for another motel on quick notice because he denied me. I'm very very disappointed in how this was handled. Straight up thievery is what this was.

I'm not even sure where to start on how bad this place was. Elevator didn't work upon arrival and was given a 3rd floor room. Linens were dirty and stained. Lamp shades had mold on them. Breakfast after the weekend rush was limited to biscuits & gravy. No coffee in the room. Several outlets not functioning. Cable box hanging on wall via the actual cable line. Wifi basically non existent. TV was in/out. Rarely had anyone at the front desk. Asked for clean linens and was told they didn't have access at the front desk. Had to wait until the next morning and ask housekeeping. Overall cleanliness was very poor. Another guest mentioned having bugs and spiders in their room. The only positives were that the AC and refrigerator worked. Due to a family emergency we had to extend our stay, but switched to a different hotel.

Do not stay at this place. We did not even stay and they still kept all of my money. Walked in the front door of our room and saw three bugs scurrying across the floor. We backed out of room and left. Told the front desk clerk that I wanted a full refund that the room had bugs and it dis not even phase him about the bugs!! Did not refund me my money and also charged me for something extra!!! For what I am not sure, maybe a deposit but I am pissed to say the least!!! DO NOT STAY HERE unless you like to share your room with bugs!!!!

The room was disgusting. The dresser was being held up with a paper plate, the floors were nasty, the bathroom as well. The microwave was broken. Just overall a horrible experience for my employee.

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