Old Palace Lodge Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

My son and I stayed here for one night in the summer holidays. The hotel was nice and the room/beds were comfortable, albeit a bit stuffy in the heat. No fans and the window had restricted opening. Staff were helpful and welcoming. There were a couple of downfalls for me hence 3 stars overall. We had stopped at Wembley for the Pixar experience and a walk around the shops etc on our way up, so when we got to our room we wanted to kick off our shoes, get comfortable and relax for the evening. However, our phone in our room wasn't working to be able to order room service, so I had to go down to order it. Which isn't a huge deal, but kind of takes the point away of wanting room service so you can be lazy and not move from your room 😅 when the food arrived, my sons steak turned up first, but without any cutlery, so by the time the lady came back up with my food and the cutlery, his food was actually cold. Which was a shame! Had he been given his cutlery at the same time he could have tucked in straight away. The breakfast wasn't the best and because we arrived at the later end, nothing had been refreshed, so the hot water for tea was lukewarm. Just small attentions to detail like this could make a big difference. Overall the stay was pleasant. It was quiet at night and the staff were lovely. But I would be unlikely to stay again.

Staff were really friendly and welcoming, It was very child friendly. The room was clean and comfortable. The overall atmosphere was warm and welcoming. I would stay again,

Lovely friendly staff. Relaxing communal areas. Beautiful gardens with relaxing dinning experience. Excellent food reasonably priced. Spacious if a little dated rooms. Only issue was very hot in room. Fan provided and window open but stuffy.

Friendly Staff is the best feature of this hotel. I personally wouldn't rate this hotel as a four star hotel. Best way to describe this hotel is tired and in need of refurb. The carpets are stained and the curtains are tatty. Bed old and rickety and in need of maintenance. No cold water bathroom basin taps, both run boiling hot. As mentioned already the staff are helpful and friendly.

Staff are lovely

Nice size room I was expecting a standard double bed so was surprised and pleased to find we had super king size bed…two divans connected together..There was an ironing board, iron and hairdryer. Nice large bath with overhead shower. Tea making facilities …..although would have been quite nice to have some biscuits ! Lounge area very nice classic style and dining room.We did decide to have breakfast on the day and were pleased with it. Staff were all very pleasant and helpful. Lovely garden area and free parking.It is within easy reach of the town. Would stay again if visiting the area.

Receptionist was fantastic offering us a complimentary upgrade to a deluxe room. This was very much appreciated. Thank you so much.

Great accomodatiion! We had a one night stop arriving late at Luton airport. Staff very friendly even at late hours, bar open 😉

Overall an okay stay, our room had a funny smell when we first went in, however we kept being disturbed by door banging in the corridors most of the night as they didn’t have soft closing door hinges on them and the rooms aren’t very sound proof, also not much choice food wise on the menu for anyone who is a fussy eater so had to walk out to find somewhere to eat, also found the hotel quite dark when you walk into reception and not overly appealing, in comparison to other hotels.

Good location for me and garden bar area was great, food OK but building tired