Hotel Chicago West Loop, SureStay Collection by Best Western

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

A little run down and in need of refresh. Had a dog in the room across the hall that kept barking. Was unaware of how close in proximity to pets I would be booking this room.

Wasn't the worst place I have stayed and I would stay again for short trips or trips where I wasn't in the room much. Tight squeeze for 1 individual, more so with 2 of us. Room was clean but really small for more than 1 person. Parking was also an issue. They have a small lot but was already full when we arrived so we were told it was ok to park in the parking ramp next to the hotel. Unfortunately, it is not open on the weekends so we left our vehicle in the ramp the whole weekend and ended up only going to where we could walk because we didn't want to deal with having to find parking each time we left the hotel or pay extra for an uber when we brought our vehicle with us. This meant we didn't go to all the places we had originally planned for our trip.

Most of the staff was helpful and accommodating, but the evening person who checked us in was not helpful. She did not offer us a parking pass for the hotel lot to help us avoid spending $37 to park in the covered public garage. If you park in that garage, make sure to call the number in the elevator to let them know you're parking overnight; otherwise, they will tow you. Location is good, though, and the room was decent, with a fairly comfortable bed and a reasonable shower (watch the slippery floor!). Respectable AC to keep the room cool.

Way over priced for what was offered. Parking was severely lacking. Only 12 spots available at $50 per night first come, first served and you need a pass to park there. I had to park 3 blocks away. No coffee maker in the room. Ice machine only on the 1st floor. I'm 5'7", and the full size bed was a joke as was the cracker box called a room. The door to the room had to be manually latched coming and going. the bathroom door didn't latch at all. Simple fix for someone that knows what they are doing, but I'm sure they don't have anyone that knows. (Whoever painted the baseboards, also painted the flooring.) Caulk at the base of the shower to floor needs redone. Breakfast wasn't really offered. They did have a coffee maker near the lobby and they offer for breakfast Pop Tarts, oatmeal, fruit cups and apples, and no place near by that was open for breakfast. 5 channels for the TV and NO channel guide. I will say that the night staff who I talked to were friendly and tried to be helpful.

This was a perfect location for after the Windy City Smokeout. We were able to get a (Free!) parking spot on-premise, and they allowed us to check-out an hour later. It’s within walking distance of the United Center, and there’s an excellent Mexican restaurant just a short walk away. It’s ideal for anyone looking for somewhere to stay after any type of event at the United Center.

Front Desk Staff was very nice.

Room was not cleaned and bed was not changed 2/6 nights that we stayed. When we told the front desk they did not seem very concerned/disinterested

The rooms where smaller than expected. The bed was short.

Meh. For the price and the costs of Ubers to go anywhere, I would advice to just stay downtown or closer to Fulton Market. The rooms were somewhat modified with a comfy bed, but we had to ask for basic necessities like soap and towels. The complimentary breakfast is basic coffee, stale PopTarts and yogurt. The Fitness Center is no bigger than a 10x10 space with outdated equipment of 1992. And although they advertise next door garage parking, the garage closes around 5PM each day with no way of getting in — their on-site properly parking is limited with barely any street parking nearby.

Todo muy limpio y el lugar bonito