Hotel Chicago West Loop, SureStay Collection by Best Western

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

All one needs in a room for the price. Close to everything in west loop

Staff very friendly. Rooms very clean. Nice place

Our room was very cute and what we expected. They do have a small lot to park so I would recommend getting to the hotel early (you do have to pay for a parking pass). However; upon arrival we were so excited to walk in because it’s decorated so cute. We were immediately hit with an awful sewage smell that lasted all weekend. After returning home for the weekend I had noticed 2 charges on my account that I had not authorized. My friend had paid for the room using 2 cards. The full charges went through on her end and somehow I was still charged a significant amount twice and was not told about it until I called to dispute it. Staff wasn’t helpful and basically said I’m outta luck. Asked if they could do something for us because of the awful smell and was told no because we would have needed to say something while there. Because I didn’t authorize the charges and especially because I wasn’t made aware of them i am disputing the issue. We will not be going back and will not recommend this hotel to anyone. Such a shame.

Our room was very cute and what we expected. They do have a small lot to park so I would recommend getting to the hotel early (you do have to pay for a parking pass). However; upon arrival we were so excited to walk in because it’s decorated so cute. We were immediately hit with an awful sewage smell that lasted all weekend. After returning home for the weekend I had noticed 2 charges on my account that I had not authorized. My friend had paid for the room using 2 cards. The full charges went through on her end and somehow I was still charged $167 twice and was not told about it until I called to dispute it. Staff wasn’t helpful and basically said I’m outta luck. Asked if they could do something for us because of the awful smell and was told no because we would have needed to say something while there. Because I didn’t authorize the charges and especially because I wasn’t made aware of them i am disputing the issue. We will not be going back and will not recommend this hotel to anyone. Such a shame.

Nice place, great staff, and excellent service. Everyone was friendly and helpful. Highly recommend!

Honestly a good spot to bunker down in, the rooms are on the small side

Felt like they could of had better snacks for purchase in the lobby, buggers sized waters.

I had a nice stay at the property. The room was clean and the staff was very helpful and friendly.

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Room was not well maintained or cleaned, tattered "paintings" worn paint, toothpaste on the sink from previous guest found a strang bug in the bathroom and upon check in into the morning the lobby smelled like raw sewage. Staff was very friendly and helpful.