Holiday Inn Express & Suites Philadelphia - Mt. Laurel by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The customer are very kind and friendly

RUN DO NOT BOOK !!! NEVER AGAIN !! JUST FILTHY

Good breakfast, friendly staff,very clean and quiet environment. All good except the AC is a little loud and hard to control the temperature. I will definitely come back

Solo trip to visit family for 4 days in Mt. Laurel. I was politely greeted by Cathy at the desk (very pleasant and nice). She placed me in room #102. I opened the room and it's more spacious than the pics on website, clean, bathroom was nice. I checked the window since its on the 1st floor. It was closed at the time of entry but it wouldn't lock no matter which way I turned the lock on window. There was metal piece on the window ledge to block the window from going all the way back. But regardless the window didn't lock and I wasn't going to feel comfortable in that room. I gathered my things and go back to the front desk and asked for another room due to safety concerns. Cathy came back to the desk to assist, but when I asked for another room her pleasant vibes flew out of the window. She began to make all this noise in aggrevation as she looked for another double bed.She was being ridiculous! She said she only had a king suite available, at that point I didn't care- I just wanted a safe room. I proceeded up to #302- double bed not a king and the window locked. Perfect!!! The rest of my stay was great,-it was close to food places, gas, hwy and shopping. The rest of the staff was nice and warm. The free breakfast was decent, plenty of options (hot and cold). I would consider staying here again.

The front desk person was wonderful. She saw we had had a rough day and was helpful. The towel service got behind. My husband asked the cleaning lady who said they were behind but would bring towels and a bath mat. It never came.

The first room I was assined

Front desk receptionist at the time of check in was very personable and welcoming. Thoroughly explained hotel amenities

Clean hotel, comfortable bed, good breakfast selection.

Staff were very friendly and helpful. Rooms were very clean and comfortable. Located in a safe area. Very pleased with the stay.

Was a pretty good stay and the kids enjoyed the breakfast