Residence Inn Portland Downtown/Pearl District

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Staff must have changed since the last set of reviews because they were not very good. They gave us a single key card and wouldn’t give us another due to a “key card shortage” at the hotel. You need the card to use the elevator and get up to your room, so this was extremely inconvenient. We also had to ask for an extra blanket 3 separate times before receiving it more than hour later by which time it was almost midnight, and only after my husband went down to the front desk and stated he would wait there for the blanket when they tried to tell us that housekeeping would bring it up to us in 5-10 minutes (again). One of the drawers in the kitchen was also broken, which was annoying since it was the one holding the cutlery.

We loved our stay here. Great location-could walk to Powell's and lots of restaurants. We spent a lot of time in the courtyard, which was so relaxing. We appreciated there was free coffee and lemonade in the lobby. Would stay here again!

Great experience!

Valet service was great. My room was clean and cool. I must have had an ADA room as the shower had no curtain or door and ended up spraying water all over the bathroom floor, where I slipped until I could get a towel down. I was surprised at how dirty the common areas were: elevators with crushed crackers, floor landings not vacuumed or tile swept, compliments drink station not refilled. Hotel was convenient to Union Station and about 10 blocks from Powell’s Books. The young woman in reception never got off her chair when speaking with customers and told me that it was safe to walk the streets—I wasn’t unsafe but a bit anxious repeatedly passing those who were on the streets doing drugs or clearly mentally ill. Tried joining touring groups so as not to appear alone. I’d stay again because it was close to friends in the Pearl District but improvements could definitely be made.

Ok so this property has been upgraded with some nice touches: - Rooms now have manual light switches, notably in the bathrooms (so no motion light flooding the whole bathroom when nature calls in the middle of the night. - The pool area is nice and clean and gets used daily now. - There’s a fence around the back courtyard for security, which now invites more outdoor dining. Also QR menus are on every table and the outdoor lighting has more coverage throughout the courtyard. - The ever-friendly and inclusive staff remains amazing. These folks add REAL value to stays here and are why I keep coming back. - Fresh infused water is available daily in addition to water dispensers in the lobby and fitness center. - The breakfast options are fantastic. Also they have a great rotation of protein and eggs. Then the mini waffle station is easy for pre-teens to use. Finally the kitchen staff is some of the best you’ll find in a hotel. They are always friendly and run a tight ship with clean and dry flatware/tableware ready and plentiful for guests. - The elevators all function and are fast which handles the volume of guests very well. At each press of a button you’ll wait no more than 30 seconds for an open elevator. This is impressive as the third elevator car doubles as the service elevator. Overall the Residence Inn Marriott Downtown / Pearl District is a perfect place to stay when visiting Stumptown and gets As across the board as a very-well run property.

Great breakfast buffet!!!

Wonderful experience! Great location, helpful and friendly staff, and GF waffles at breakfast that was actually policed by staff to prevent cross contamination. Highly recommend!!

Breakfast was great, outdoor areaq

Great for our 3-generation family!

Great location, nice room, staff was awesome