Crowne Plaza Boston - Woburn by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very friendly and helpful front desk clerk Kay

Hotel was clean and room was comfortable. My only critique would be that the staff should be greeting guests as they come and go. We walked in and nobody said hello or have a good day as we left for the day etc. Crickets. It was noisy outside in the evening as there is a sports bar/restaurant in the same building. Had to turn up my sound machine to mask. Other than that I would recommend.

Nice room, clean, lack of breakfast

I stayed at this property for nearly a week in mid-May 2026. I was not overly impressed. I have stayed at Crown Plaza properties in the past. The brand is know as a quasi-luxury hotel. This one is not. The first room I was given was at the end of a very long hallway and smelled distinclly of smoke, despite my preferencs otherwise. I protested. The desk, via phone, apologizd and offer to fine me anther room. The second room was closer to the elevator, but smaller and with fewer USB outlets. There was an armchair, but no desk chair for the scarred desk. There was a k-cup coffee maker, hair dryer, small refrigerator. The microwave oven was down the hall next to the ice machine. The heat seemed to be turned off, despite night temperatures dipping into the 50s. There were a number of paint chips and peeling veneer. The restaurant is a sports bar open for breakfast and dinner during the the week with brunch offered on the weekend. The breakfast buffet was pretty good, with a lot of options ranging from cereal to custom omelets on request. I had the chance to purchase the buffet in advance for $9 through Hotels.com, but didn't want to lock myself into that for nearly a week when my schedule was uncertain. Instead, I planned to do it one day at a time. At check-in, I was told (since I didn't purchase in advance), that the buffet was $22 per day. I did that for one day and bought yogurt and cereal to have in my room for the rest of my stay. All in all, it was okay.

We made our own bed upon arrival but at least we new the sheets were clean also no towels or wash cloths had to go back down for that but other than that amazing stay!

Great hotel! Staff were super friendly, amenities were standard and just a little outdated, and the bar and grill attached was a huge hit! And only a short drive into Boston. Will definitely stay there again.

Staff were extremely helpful and friendly

Great room, delicious breakfast

Hotel was very nice only thing l would complain about it not offering room service though it had a restaurant

Keep up the good work 👍