Arctic Comfort Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This is not really a hotel as there is no visible staff. I had to carry my bags up two flights of stairs as there is no elevator. The location is in what appears to be a commercial area. The room is functional, but not a great value for the money.

Thank you

Unfortunately, nothing about this property was note worthy during our stay

The property is located outside of central Reykiavic. There is a nearby Netto grocery store. Most importantly, there are no parking cameras or fees. The description of dedicated parking lots in front or behind the hotel is not accurate. There are a handful of shared public parking spaces in front of the hotel. Rooms facing the front of the hotel bake in all day summer sun. Walking into one of these rooms feels like walking into an oven. There is no air conditioning. Just lucky, there was a cleaner present and he gave us 2 fans to use. This made a huge difference. There's nothing of tourist interest nearby. It's industrial and retail. The hotel is not staffed. No reception desk. Self-service. No room cleaning, unless you pay an additional fee. The entry door is heavy and slams loudly, shaking the building. Rooms near that end of the building will hear and feel it. There is no elevator. There is a vending machine in the stairway, though it was vandalized and the broken glass remained on the shelves and around the machine for the duration of our stay. The shower was excellent. Plenty of hot water. Hard to get that wrong in volcanic Iceland. The bathroom sink was wrong. Tiny and narrow. No way to wash hands without splashing on the floor. Highlights: it's cheap for Iceland, and a reprieve from the heavy and intricate parking dance more central places. Big plus, bathrooms are in the rooms--none of the issues of shared bathrooms that most guesthouses have.

The room was clean and beds were comfortable. To get room cleaning you had to pay extra and set up the time.

Nice, renovated hotel. Hotel is staff less and door codes were supposed to emailed 24 hours ahead. None were emailed until I reached out about them. No elevator or help to carry luggage up 2 flights. Paid for late check-out but housekeeping not informed of this, so they came in as I was partially undressed, about to take a shower. It was not his fault, though it appears communication is not very good at this hotel. The information of late check-out should have been immediately informed to the housekeeper.

There is no customer service and Telephone number not Available

they could add a light inside the room beside just have the light inside the bathroom and could also have a clock in the room plus additional outlet piece for people who's from the US who doesn't have those type of outlet piece wont go out their way to search for the outlet to plug their devices

The fact that there’s a virtual check in desk with no WhatsApp number is super frustrating. My code didn’t work multiple times throughout the stay and I had to go through Expedia who contacted them on my behalf. Having at least one person on site would be helpful. It made long day of travelling even more exhausting. I stayed with them twice, before and after a tour around the island, and it happened both times. Really super unenjoyable

Room was clean and tidy on arrival, daily cleaning costs extra but is not necessary. I just left my garbage outside the room in a bag and it was picked up. Staff were very helpful messaging through Expedia and were very responsive. Overall pretty good experience