The Shelburne Sonesta New York

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This is a nice hotel. When getting 2 beds the rooms are more spacious. Very easy access to everything I wanted to do. We walked a lot but we also took the subway and the bus.

Very old hotel, due for renovation or at least furniture upgrade. Bathroom is very old, cabinets are all scratched. All chairs in the lobby and overall very used feel. Service was good but for this price, I would not recommend.

The rooftop bar was quite nice

Nicely sized room, well cleaned and maintained, few amenities, but a good casual restaurant bar attached. Wi-Fi was erratic,

This is a great hotel to stay in when visiting NYC. Great staff, good location, and friendly guests. Always a pleasure to stay.

Last minute booking of the 2-bedroom suite with terrace, turned out to be an excellent and spacious accommodation with terrific staff. The included breakfasts were robust and helped make the booking a better value. You can’t beat the views from the room’s terrace. This worked out really well for our family to explore Manhattan from the Grand Central station area.

We booked a suite for two adults and an infant while attending a family wedding and specifically inquired about early check-in the day before our arrival. We explained that transportation for the wedding ceremony was scheduled for 4 PM, making early access to the room important so we could get ready. The bride and groom had been told that accommodations would be made for guests needing a place to prepare and that we would be prioritized for early check-in. When I called the hotel the day before, I was informed that our room had been vacant the previous night and that early check in was likely available, but I was advised to call again the following morning to confirm. As instructed, I called the morning of our arrival and was told that early check-in was available. I was offered a 1 PM check in time. Due to traffic, we arrived closer to 230 PM, but upon arrival we were told that the room was not ready. Staff acknowledged the notes in our reservation confirming the approved early check-in, yet the room was still unavailable. We were told the room was being prepared and that we would receive a text message once it was ready. Unfortunately, we did not receive that notification until 4 PM, after the hotel’s standard 4 PM check in time. I was not able to access the room until approximately 4 PM, which caused me to miss the wedding ceremony entirely. For anyone planning a family gathering or reserving a hotel block for a special event, this is something to consider.

Excellent location in midtown in order to travel north or south of the manhattan. The rooms were large and comfortable, but the lighting in the room was very dim. We sent a note to the manager but there was no response. The only thing that was not good was charging the resort fee which was about $50 a day for amenities that most people in the hotel do not use. Restaurant off the lobby for breakfast and dinner was convenient and the staff were very attentive. However the breakfast was expensive ( $14- $18 for omelette / eggs or yogurt ) and it had a limited menu. We ended up going to various places on Madison which was half the price - eg. Pret n manger. We would stay again.

Very friendly front desk staff made a great first impression. The room was clean and spacious

Staff was really nice. Rooms were spacier that what you're used to in Manhattan. We were not facing the street so it was really quiet, except when people were talking in the hallway (you can hear everything through the door). Furnitures could be updated. Bed was really comfy though.