Renaissance Pittsburgh Hotel (The Atterbury Hotel, Autograph Collection)

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Our stay was pretty good. We’ll definitely consider coming back when in Pittsburgh

It might end up being a very nice hotel in the future, but we booked a reservation at the beginning of June when it was still Renaissance Pittsburgh Hotel and didn’t get an email that told us that the name was changed until a few days before our trip on 6/28. When we got there for our check in we didn’t realize that they had done a renovation and in our opinion THEY RUSHED THE REOPENING. The poor bar staff didn’t have time to acclimate themselves to anything, and the day we got there they didn’t have enough staff for the bar. One bartender/server for everyone in the bar plus anyone that chose to sit at more comfortable conversation areas out in the lobby. We were told by the front desk about in the morning we could come down and get it lattes or cappuccinos, but then in the morning when we did go down there they said that that machine wasn’t working yet. The bathroom was beautiful, but I did notice long dark hair on the floor, which was not mine. We were going to do the self park which is the garage directly across the street, but there was a Pirates game going on so it was full so we had to pay for valet.

Very clean facility. Wish there was a microwave or some other option to heat up food in the room.

Staff was terrific! Great location. Clean and large room. Would stay here again.

Marriott changed the name of the hotel to Atterbury the day of check in. They informed us the night before. The systems were down and we were not able to check in until after 5pm. This was problematic considering our plans centered around the Pirates game. Renovations seem to be happening in most of the common areas of the hotel. Upon arrival staff was dismissive and not helpful at all.

1-Star Review Our experience at the Renaissance Hotel was disappointing. The staff was rude and unprofessional, which made us feel unwelcome throughout our stay. Customer service is a major part of the guest experience, and unfortunately, my interactions with staff did not meet expectations. In addition, several advertised amenities were unavailable during my stay. Had I known these amenities would not be accessible, I may have chosen a different hotel. Guests should be informed in advance when services or amenities are unavailable. Overall, the lack of customer service and unavailable amenities made for a frustrating experience. I hope management addresses these issues to improve the experience for future guests.

It was great

All great! Clean and friendly staff

Great atmosphere!! Friendly staff! Highly recommended

The hotel is in renovation, this wasn’t mentioned while booking it…