Extended Stay America Suites Orlando Lake Buena Vista

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great stay overall

Rooms are ok .smells bad..this place is very much on a budget..breakfast is nothing but prepackaged muffins..

They Never Clean my Room

My husband and I stayed for one night, which is all we could have handled if our stay would have been longer. I had made a reservation for a room with a king sized bed, but was given a room with 2 queen sized beds. When I went to the front desk to request a change to a room with a king sized bed, the receptionist was unclear on the details of my reservation and provided a vague explanation stating they didn’t have any king sized beds available. I asked how that could be the case since I had made my reservation two weeks in advance and I was provided no actual explanation.I overheard another guest making the same complaint right after me as well. The room also had a weird, musky smell inside, as if someone had smoked inside of it. Walls were paper thin so you could hear other guests in their room. There were also weird stains on the wall behind the bed frames. While we ended up having an ok stay, I am grateful it was only one night, as I do not intend to return to this hotel. The atmosphere felt a bit run down, the room smelled weird, walls were thin, and the employee front desk service was poor. Only upside was free parking and proximity to Disney world entrance but there are much nicer, more comfortable options just across the street.

Front desk communication during check-in was inconsistent and unnecessarily confrontational. After I fully cooperated and provided IDs for all guests staying in Rooms 213 and 214, the situation continued to escalate unnecessarily. My family felt unwelcome, and the staff’s attitude toward my wife was unprofessional. Overall, this was a very uncomfortable experience for a family stay.

The staff was great. The hotel served its purpose but I didn’t like that the sink area didn’t have a door.

Hot tub by pool was not working. "No idea when it will be fixed." NO Wifi in the room at all. Key card did not work sometimes. Room smelled musty and pet odor. Bed was comfortable. TV worked. Toilet flushed OK. Packaged muffin breakfast and warm coffee.

The parking the Room excellent very Clean I love it

Yes parking was easy

The room was big and spacious. The bathroom needs some work with the hole in the ceiling above the shower and the drain in the bathtub needs help. The bed was very comfy. Check in was a breeze thanks Patrick! Plenty of parking too.