Best Western Plus Dunfermline Crossford Keavil House Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

There was an influx of moths and spiders in the room, the window was left open so had to remove a lot. The room was clean but somewhat dated. We used the pool and this was cold and the smaller kids pool was half full so couldn’t be used. The staff were amazing though and very helpful.

Avoid at all costs! My self and a work colleague stoped here for 4 nights. Checking into my room I was shocked at how dated everything was. I unpacked and later had a shower. The shower blew up in my hands to the point I was stood with just a hose. I told reception and they weren’t bothered at all I thought am here for 4 nights a bath will do, night 2 zero hot water at all My colleagues room had no hot water on 1st arrival so requested a room change his 2nd room he entered and noticed the room had a connected door that was open, once checked he noticed another persons room with all belongings and assuming they where taking a shower. His 3rd room he opened a window that fell out Restaurant had a choice of 3 meals. Sea bass a beef burger or a veggie option that was all. Recommend stopping there if you require a faulty towers experience

We arrived at the hotel and checked into Room 22, which was a beautiful room. Unfortunately, it had not been cleaned properly, as there were dog treats on the floor and dog hair throughout the room. I have dog allergies and did not have my inhaler with me, so this was quite concerning. Thankfully, the lady at reception was very helpful and quickly moved us to Room 104, which is absolutely lovely, and we really appreciated how professionally she handled the situation. We were also very impressed with the swimming pool and sauna facilities, which were very clean and well maintained. However, our dinner experience in the restaurant was extremely disappointing. The service was very slow, the fish and chips appeared to be frozen and were very dry, and the steak pie was overly salty with very limited vegetables. The quality of the food did not reflect the premium prices being charged or represented the hotel. As there are very limited alternative dining options nearby unless guests are willing to drive, it was frustrating to feel stuck with such a poor dining experience. Breakfast was extremely disappointing as well. When i emailed the hotel , they apologised and offered a good will/ complimentary stay, but then ignored response.

We upgraded to the superior room (4 poster bed) but it wasn't worth it. The room itself was fine but lacked care and attention in the finishing touches expected ( robes, slippers, tea/coffee, biscuits etc.) and the bathroom had a few issues (e.g missing toilet roll holder, dirty sink plug, empty tissue holder). The spa was okay but steam room out of use. Dining options are very limited (only 4 choices for main course) and whilst the food was okay the service was slow. Breakfast wasn't great quality with most of the options overcooked. It wasn't a bad stay but it wasnt great value for money. Some parts of the hotel are really nice and there is potential but the 4 star rating seems misleading and I'm not sure we'd rush back.

The room is clean and big enough. Swimming pool is lovely.

Absolutely beautiful place. Enjoyed every moment! Sparkling clean! 10/10✨

.

Really liked this hotel. It’s a little out of the way but really pleasant and the facilities are great.

Dated noisy didn't feel secure

The Hotel is located along a long driveway , well signposted about 2 miles West of Dunfirmline. It has adequate free parking to the front, ajacent to the leisure centre. Reception was quick and we were allocated a ground floor room facing the rear garden. The room was comparativly small, a bit tired and didnt have Aircon during a hot period in July. Bed was comfortable, showerbath adequate. There was some background noise from slamming doors on door closures. We did not have breakfast as the charge was £14 each which we thought was expensive.Dinner for two for a single main course was £42. We ere charged an extra £10 for the dog for two nights. The leasure facility was good with a nice pool and suana - a bonus in hot weather. Overall I would rate this an upper 3 star hotel