Residencia White Love

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The room literally stank. Like something rancid. Also, the bathroom where most of the stench was coming from was way too small.

Horrific is the word. There were gaps in the door and one couldn’t sleep in the night as any movement in the corridor would create loud noise of the floors & the walls were paper thin. A non-working mini tv was kept on top of the almirah for show. Bathroom door didn’t close. Besides, no where in the ad did it say that the rooms were on the 4th floor without an elevator. I wouldn’t recommend this place to anyone.

The place is clean and well maintained. The hostess was really helpful and agreeable

Check in was easy. The address on the site did not bring us to the residence on google maps however a quick call to reception and she directed us the half a block around the corner to the front entrance. We had a private room with a private bathroom however the handle on the shower did not work most of the time, i ended up having to shower in the shared bathroom I had to explain why i was using it as when we reported the broken shower no one fixed it There was a comunal kitchen fridge coffee maker microwave and toaste so could but premade food and re heat. Nice surprise on that. All in all a good place

The staff are so helpful and friendly especially Fatima and Marisa

It had no Elevator. 4 floors to walk up.

The staff were nice, but the initial room i was provided was really poor. The toilet leaked everytime you flushed it and the room smelled like stale water. The room was generally outdated and needed renovating. I booked a twin room where the mattresses were essentially sitting on a kids bed, which were very hard and uncomfortable. The hotel did provide a double bed room as an alternative after the first night which was much better, looked cleaner, had a correctly functioning toilet and less outdated, however the mattress did remain uncomfortable and hard, but at least it was better than the initial room. I would not recommend booking a twin room, but the double room was adequate. If the hotel had a bit of renovating to fix the issues, it could be an affordable option to stay in Lisbon, but for me it was the main negative of my trip to Lisbon. Once again the main positve is that the staff were nice and helpful, and they did provide a suitable alternative when I raised an issue about initial room. If you are planning on booking this hotel ensure you book a double room, as the twin room was not up to standard.

I checked in to this hovel and paid 16 euros tourist tax. Upon entering the property I could immediately see that it was well below what was advertised. Entering the room was a disgusting sight. I am shocked that hotels.com would even display a property. I immediately went online and booked alternative accommodation. This left me well out of pocket.

This building was old. Everything in the room was fragile and on the verge of breaking. It was very poorly kept and maintained building. Staff was nice although there was some concern about whether staff was being trafficked to me. It was bizarre behavior by the owner compared to some staff. Very bizarre experience. We had booked for 3 days but left a free the first night and booked a nicer room down the street for an additional expense because it was that bad and we were on a budget but it felt strange there and we didn’t feel comfortable.

La propiedad requiere mantenimiento. Falta presión en el sanitario lo que es falta. Las ventanas no cierran pues las cerraduras están colgando etc. No hay queja del staff pero el edificio se cae a pedazos