Residence Inn by Marriott Neptune at Gateway Center

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Excellent stay and great location!

Need to address the Cable system asap. Not having the cable working properly when are limited because your here on a long stay is a huge issue.

Room was fine but the bathroom needs updating. No shelf to put glasses or other items while showering, toilet tissue had been embossed, but it left residue on many layers underneath, toiletries in shower were at an odd place so you kept banging elbow on them while showering. Room was kind of dark due to location in back, but it was quiet except for person on second floor stomping around late at night/early in morning.

Everyone was very helpful and accommodating

Great place and location too.

This is one of the older Residence Inns, the room had old furniture, very dramb walls, no photos; the toilet bowl color was fading; the kitchen had old appliances; no ice containers; The heating/cooling system (HVAC) was not working correctly. The front desk sent the engineer to check the system. His response, the system was not working correctly because the return air duct for that room was too small for the unit and it would take hours to warm the room. He placed the thermostat on 75 degrees and left, the temperature never rose above 72 degrees, the temp outside 50 degrees, we used the oven to take the chill off the room. I reported the issue to the front desk again on the day we checked out. I will not stay at this Residence Inn again

My daughter had her 15 year old slumber party here and her and her friends loved it!!

Had a great time, clean room, staff great. Always wonderful to stay here.

Nice

Clean room courteous staff