Mercure Inverness Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Nice room, a bit hot. Good breakfast lots of choices

Central location

Need to be early for breakfast, or things run out. Everything else was fine

When I arrived to check in, despite having prepaid for my reservation, I was informed that the room category I had booked was unavailable. Instead, I was assigned to a lower-category room, which was clearly inferior and presumably less expensive than the one I had reserved and paid for. Although the hotel moved me to the correct room on the second night, I experienced a significant inconvenience during the first night of my stay. As compensation, I was offered two complimentary breakfasts. While I appreciate the gesture, I do not believe it adequately compensates for the fact that the hotel was unable to provide the room category that had been confirmed and prepaid. I therefore believe that some form of reimbursement or additional compensation would be appropriate.

The room was very clean and spacious. The gentleman working in the bar went beyond the call of duty to ma

Nice place to stay in the centre not far from the train station lovely view of the river. Could have done with more teabags in the room and more plug sockets. Food was good becareful of coach tours as you may be sat in the lobby at breakfast because they filled out the restaurant

Do not recommend this hotel or the restaurant for the cost. The beds are shockingly hard, windows don’t open and virtually no airflow, and it’s in desperate need of an update. Breakfast buffet was okay. Staff are nice but there aren’t enough of them. Most are juggling multiple stations/duties.

The entire front of this hotel overlooks a street with bars that are so loud you feel like they are in the room with you. We only spent time in this hotel to sleep and unfortunately could not sleep until about 2:30 each night once the bars closed and the customers final dispersed. It's probably okay if you are on the river side but if you aren't they really have no business renting these rooms for over $400/night. The carpets all throughout the hotel are very dirty and worn. We knew we had made a mistake the minute we stepped into the lobby.

Clean rooms and quiet sleep! Great location close to a lot to do and shopping!

Room was great, service and breakfast was excellent, but Wi-Fi wasn’t good. The WiFi kept going in an out