Mercure Inverness Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Room was nice enough but ordered room service and could have put the window through with the bread on the sandwich, took over an hour to get it replaced and after check in they tried to charge me twice for it. Staff were nice but don’t think I would choose it again unless there were no other options

Very pleasant hotel with big rooms, very clean and comfortable. Staff were friendly and helpful. A lot of noise from the street outside though.

All good

Salles de bain rénovées mais les reste est un peu vieillot, tout de même confortable et tranquille. J’ai dû changer de chambre car la première chambre n’avait pas de climatisation. Le déjeuner était complet et varié. Bien correct dans l’ensemble.

This place was worse than a motel. The property itself is so old and rundown and smelled bad. They just slapped layers of paint on the doors to make it look “new”. No employees around, we were kind of on our own. It was so hot in the room and the tiny crack that we were able to open in the window, to get some air flowing, the drunk people on the street both nights made so much noise, yelling, screaming, and fighting until 2-3am we weren’t able to sleep…

Nice room, a bit hot. Good breakfast lots of choices

Central location

Need to be early for breakfast, or things run out. Everything else was fine

When I arrived to check in, despite having prepaid for my reservation, I was informed that the room category I had booked was unavailable. Instead, I was assigned to a lower-category room, which was clearly inferior and presumably less expensive than the one I had reserved and paid for. Although the hotel moved me to the correct room on the second night, I experienced a significant inconvenience during the first night of my stay. As compensation, I was offered two complimentary breakfasts. While I appreciate the gesture, I do not believe it adequately compensates for the fact that the hotel was unable to provide the room category that had been confirmed and prepaid. I therefore believe that some form of reimbursement or additional compensation would be appropriate.

The room was very clean and spacious. The gentleman working in the bar went beyond the call of duty to ma