SpringHill Suites by Marriott San Antonio SeaWorld Lackland

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The continental was very good compared to other hotels who offer the breakfast with the stay. The staff was also very helpful with any inquiries that I had.

Breakfast was ok but need more variety’s

The hotel was experiencing a significant ventilation issue that had persisted for some time. The extractor fans in both the shower and the toilet were out of order, leading to an uncomfortable buildup of humidity in the room. As a result, the already warm temperatures felt even more oppressive, making it difficult to relax. The lack of proper air circulation also meant that unpleasant odors from the toilet were not effectively removed, which further contributed to the discomfort of the guests sharing the space. This situation not only affected the atmosphere of the room but also created an embarrassing and inconvenient experience for the entire party.

Cleanliness was ok at best. Took a freezing shower because I didn’t know I needed to let the shower run for 20 minutes prior to showering. Front desk staff are ok… not rude but definitely don’t strive to be better. Lady putting out the food does everything she can to help and very sweet.

unexpected fees, i've never ever payed for parking at any hotel that i've stayed, the room smelled like smoked ,there weren't water i've always been greeted with waters in our room. I will never booked back this place. plus i am a marriott member.

I was very disappointed with my stay at the SpringHill Suites by Hilton near SeaWorld in San Antonio , which had a very strong mold and mildew smell from the moment I walked in. The odor was so intense that it was difficult to breathe and made the room extremely uncomfortable. Because I was rushing to a scheduled activity after checking in, I wasn’t able to report the problem immediately. When I returned later that evening, the smell had become even worse. I went to the front desk . The front desk asked whether I had reported the issue earlier, and I explained that I had not because I had to leave right away. The front desk told me that maintenance had already left for the day and would look at it the next morning. I was surprised that no immediate solution was offered, such as moving me to another room. Guests should not have to spend the night in a room with an odor that suggests possible mold. It was uncomfortable, frustrating, and not the level of quality I expected from a Hilton hotel. I hope the hotel takes this issue seriously by inspecting and repairing the rooms before the guests check in. No guest should be placed in a room with conditions like these. Unfortunately, based on my experience, I cannot recommend this hotel.

Great hotel very clean

No shower vent, mold near bathroom door. Broken bed (a kid definitely jumped on it before) Pull out couch did not retract fully, extra security door latch broken. Checked in with 4 ppl and only got 3 towels. Air conditioning is was not very cold through the night. Pool water was murky

Location

Shower head was not working.