Freepoint Hotel Cambridge, Tapestry Collection by Hilton

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Dated, dirty and uninviting. Very poor value for the exorbitant price!

Checked in late and informed the hotel ahead of time. Seemed they saved the worst room for us: the AC didn’t work on an 80 degree night and the odor of stale cigarette smoke lingered. The night manager said they were sold out and offered little in terms of a midnight solution. A Hilton? No, this room was more like a roadside motel from the 1970s. Poorly maintained, non-customer service oriented staff, and not worth one’s $. Next please.

Toilet broken, sink dirty, rude staff

Nice hotel good stay

Pros: The front desk staff is super friendly, mindful, and puts in effort. The rooms are cute. Beds are decent and pillows were excellent. Pretty quiet and very nice lodge to hang out in. Cons: I found a mouse in my room. Yep, just running around. TV didn't work for two days. When address the just offered me another room. I wasn't up to moving rooms again post mouse. Dirty hallways. I mean really dirty, maybe a once a year thing? When I tried to get some compensation since I bought it through Expedia they said they could not do anything. But not even have the manager talk to me? Or offer me anything? I am happy to edit my review if I could some compensation. But I figure I show them pictures of he mouse to the front desk would make some impression for the manager to talk to me. But I guess not. I could not feel comfortable for the rest of my stay knowing that on the 4th floor I had a mice that is very fat running around. If you enjoy rodents-- you will love it here.

Staff was not helpful or friendly. Rooms were not were used to with a Hilton. Phones in room don’t work. Poorly decorated. Faucet in bathroom were chipping.

I booked this hotel for one night bc I had a show to catch in Cambridge. Front desk people were friendly and great. Easy and convenient self-parking with plenty of space and some complimentary cookies as well, which was nice. I checked in fairly close to the artist’s set time at the venue so I quickly dropped my stuff in the room, found something quick to eat - there’s a Whole Foods right next door which is super convenient- and was out the door en route to the show. After the show I came back to the hotel and hopped in the shower. The shower handle fell off and there was some kind of debris/material on the inside of the shower curtain and dark orange stains in the corners of the tub. I also then found hair / pubes on the bathroom sink I hadn’t yet used. I would have definitely asked for a room change had I caught any of this before heading out to the show, but had to rush out the door and didn’t want to go through the hassle of changing rooms since it was already around midnight. Other than that, the location is pretty convenient- there’s a Whole Foods right next door as well as a Starbucks and Dunkins. But the cleanliness was unfortunately not up to par. I have to say, based on my friendly interaction with the front desk people they likely would have accommodated a room change without any issue, it just didn’t make sense to go through all that given what time it was.

Room was great and the bathroom fell luxury

Room was nice and conveniently located to lots of dining options.

Great stay. Clean with cold AC