Hilton Key West Resort & Marina

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

everything is way too expensive for what you get. parking should be free. checkin is super late. it was at 6pm. then they want to charge you 50$ for 12 o'clock check out... which they didnt after i requested it removed. breakfast is expensive. Golf kart is more expensive then renting a car.

Todo perfecto 👌 100% recomendado

The entire stay was awesome from check in to check out. All staff members were awesome the food and drinks at the yellow fin restaurant was fantastic as well. There was construction going so at check in Richard took it upon himself to recommend that I stay in a different building then the one I had chosen when I booked. The room he set me up with was actually an upgrade as far away from the construction so it was quiet and peaceful with an amazing view overlooking a lagoon and the ocean. Best of all he did not even try to charge me for the upgraded room .the barmaid Aggie was excellent so awesome friendly and made perfect espresso martinis ! I’m glad I chose to stay there !

Beautiful rooms, friendly, helpful staff, tropical setting, great food in the on-property restaurant, amazing views of the marina. The only drawback was the street leading to the resort.

Hotel was nice but for price, I would not stay again. Over 300 a night after their 53.00 resort fee and 29.00 to park. Carpet in room was very dirty for that price point. A/C was horrible I barely slept because it was so hot. Water pressure in shower was really bad too. I just expected better from a Hilton.

Front desk was super friendly so they set the tone you’d think House keeping showed up while we were in room 415 ask if she could give us a few so she could clean. Nope she said no she leaves at 5 Parking is a struggle as it’s under remodeling so it is to be expected. Only 1 pool and very dirty. Restaurant extremely disappointed and price way too high. Shuttle was prompt with there schedule was pretty spot on

Stunning Resort, but Marred by Toxic Management at Check-In. Everything about this property is physically stunning. The location is amazing, the hotel itself is lovely, and the rooms offer genuine, beautiful views. Unfortunately, the arrival experience was completely ruined by an incredibly rude staff member who appeared to be a manager. After a long 3.5-hour drive, I was checking in with a polite young front desk agent. There was a minor verbal mix-up when he mistakenly told me I had a "harbor" view instead of an ocean view. Before the agent could even correct his own slip of the tongue, a female employee nearby abruptly hung up her phone call and aggressively jumped into our conversation. With an insufferable, sarcastic "mean girl" attitude, she began condescendingly explaining to me what an ocean was, snapping that I had an ocean view because we were in fact "surrounded by an ocean." She had absolutely no idea what the clerk and I were actually discussing, yet she repeatedly went out of her way to explain the ocean. Even as the young man awkwardly ignored her and politely confirmed my correct reservation, she just kept going on and on. It is embarrassing that someone past the age of 25, let alone a suspected manager, acts with this level of toxic hostility toward paying guests. She was our very first point of contact, and her behavior was completely uncalled for. Jeffrey, the shuttle driver, had more common sense. Go for the beautiful location, but management needs work!

Excellent service and great view.

When we arrived the hotel was under construction still. The TV had another person name as the current guest which made it hard to order room service (QR). The shower gel was empty and there were only two towels in the room. There was a huge waterbug in our room. The resort fee is misleading. Still asked to pay for the water activities. Alarms were going off and while checking out disgusted another guest was making a complaint. The only win for the trip was the Yellowfin staff and the shuttle service to leave the resort.

If I could give the staff a 10/10, I would! They were absolutely wonderful and made our stay even better. The property was spotless, very clean, and well-maintained. We had a great experience and would definitely stay here again!