Fairfield Inn & Suites Omaha East/Council Bluffs, IA

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Over all stay was great, however there were some glitches due to a software update a few days prior to our stay that complicated check in for the staff and issues of key cards being deactivatived. The only contolable issue was some minor housekeeping duties that were not fully completed prior to check in. Staff were very helpful and polite through the uncontrollable circumstances.

We had a 3 night stay. Our room was never cleaned. The shampoo, conditioner and body wash ran out after the 1st morning. The hot tub isn't working and the employee said they're looking into filling it. I wouldn't have booked here if I knew the hot tub was broken. We went down for breakfast at 8am on Saturday & Sunday. Food was either empty or almost empty. I didn't see anything get refilled. Scrambled eggs were cold. Juice machine is also broken. Used the "hot" water to make tea, it was cold. I used the microwave in the breakfast area to heat it up. Our room didn't have a microwave. Very disappointing. They ladies working the front desk seemed friendly. On our 3rd night I called down and asked for fresh towels, 2 hours later still no towels. My husband went down to request towels. As for t.v. there's not much offered, I'm pretty sure it was basic cable. The bathroom smelt of mildew and looked run down. The beds were comfortable but that's the only good thing I can compliment about our room.

The room itself had an odor!! Coffee packets were wedged into the a/c vents, guessing to try and help with the smell. Very outdated room and furniture for a Marriott. The property next door was a red roof & the outside looks a whole lot nicer than the Fairfield. The indoor swimming has rust inside the walls all the way around the sides more towards the top. Pretty nasty. Everytime my 1 year old granddaughter got out of the pool, just walking lightly would fall it was SO SLIPPERY!!! My grandson kept falling as well. The workers were all very nice and polite and pleasant to talk with. Breakfast was good each morning!! It’s just the property itself DOES NOT life up to the Marriott name, that is for sure!!!

Large, clean room, very helpful and friendly staff and breakfast area was very nice. A great place to stay.

The bath tub was filthy. Candy wrappers on the floor.

Staff was very helpful and Friendly. I would definitely stay here again

Good location and property

Arrived a couple hours after check-in time. Housekeeping was still working and it took a few minutes to verify that we had a room. No problem. Staff was pleasant and upfront about it. Room was clean. Surprised to encounter a room in 2026 with no USB outlets. Only real complaint is that we got a king with a pull out for our three year old but the pull out was in pretty poor shape and very uncomfortable such that we couldn't get her to sleep on it. I imagine the staff would have moved us, but we discovered this pretty late. I can't imagine that anybody would consider this a suitable bed.

The room above ours began leaking through the roof into our bathroom at about 2:00am. When brought to the hotel staffs attention it was responded with “there’s nothing we can do”.

Hotel was being renovated, so it was a bit unsettled-looking. Staff were very friendly and helpful.