Hilton Garden Inn Chicago/Midway Airport

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

staff was very helpful with restaurant information and shuttle transfer for the airport. accommodation was very nice.

I really enjoyed my stay. My room was cozy quiet and relaxing. The staff was accommodating and even allowed an early check in. I plan to book again for my next visit to Chicago!

Great for a girl scout trip

The front desk didn't give us the internet password when we checked in resulting in an extra trip downstairs. Although water was offered in the lobby, nothing else was offered. (At the Country Inn and Suites we were greeted with a smile, warm cookies, coffee and tea.) Bottles of water in the room which should have been complimentary, were $3 each. At the Hilton, I didn't expect to be charged for a drink of water in the room and I expected better hospitality.

No hot water at all on Friday evening after we checked into hotel, took cold showers. Saturday morning it literally took 20mins for water to heat up. Other guess I asked also had no hot water. I was given a handicapped room I didn’t ask for that style room nor was I asked if it was ok from staff. We were delayed being admitted into room Friday evening because the system was down 20/30 mins sitting inside the lobby with my kids. I took a video of the shower drainage, the shower water flowed on the floor because the drainage allowed water overflow to drain on the bathroom floor. Overall terrible experience.

I liked how nice the staff was and how nice the rooms are.

Rooms are not cleaned until 8pm at night. I was charged $30 per night to park in the parking outside and it's not even valet parking. There's no parking lot security or gates. It's open parking with the threat of my vehicle being towed if I don't pay the $30.

Room AC is good.

Staff was very helpful.

Our room smelled like cigarettes, we were out of toilet paper when we got into the "clean room" . There was hair in the shower and the tv didnt work properly.