Hampton Inn Santa Cruz West, CA

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Good dog friendly place. A little loud at night from the cars since it’s on a major street; window sound insulation is not very good.

Room looked clean but the bedding reeked of body odor. All night we were trying to figure out where the odor was coming from to realize it was the comforter. Now it makes me wonder if they changed the sheets and pillowcases or just “made the bed” after the previous guests. Makes you wonder what else they skip on. Not what I expected at all and will be finding another place to stay when we visit our son at college.

Receptionist was not that friendly but the hotel was great.

Our stay was really pleasant. The only issue was that they did not bring us clean towels and empty our trash as requested on day 2 of our stay.

We came in from Georgia. The first night we were up most of the night due to being right by the road and we heard nothing but cars, trucks and motorcycles ALL NIGHT. It was terrible. The next morning I had mentioned it to the staff at the front seat and he said,”next time you come here ask for a room off the road… and I thought.. I have never been here before to know where your hotel is located much less the traffic was going to keep me up all night and it was never mentioned that he should have moved us to another room.. breakfast was very good..

Quick check in, clean, quiet, good breakfast.

Easy parking, great breakfast selection, large rooms and quiet

Some how they were stingy with towels. Had to use my own. Next the shower advisement between hot and cold water was all messed up! Whoever installed it did something wrong and the daily crew who should have checked it on a daily basis should have bought that issue long time ago already! My desire to switch to a different room was denied; so we took showers that was weather too hot or cold!… Not impressed this visit at all with the conditions of the maintenance of the hotel but also not very impressed with the staff’s helpfulness. On top everything the room keys we were issued stoped working we noticed about 2 hours after we checked in. Normal we figured things happen! So went to the front where they were adjusted, let’s call it. Right after I went to my car to retrieve something. Tried both keys but couldn’t get the side door open! As if I have never used a key card before front desk assistant asked me if I used it correctly! And tried it at the door and told me it was the door that had an issue!… As I said, I don’t know what the administration, management or maintenance staff are getting paid for here! It sure looks like something is off! In the room; I never had to sleep on pillows as this! They were the same kind you will find in a cheap motel! Last time we were there we clearly remember being impressed by the comfort and quality of the pillows! It was very very disappointing for a Hilton chain to have reduced quality as they have raised their prices!

Our second stay at this hotel. It’s kind of our goto hotel now when visiting Santa Cruz. The staff is great, parking is great, and location is great. It’s within walking distance to food and other necessities. There is a great pizza place across the street, 711, and an ice cream place. I only wish it had a pool. Comes with a nice simple breakfast that gets your day started.

Amazing helpful staff, wonderful breakfast. Quiet stay.