Pelican Grand Beach Resort - A Noble House Resort

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The beach chairs and umbrellas were super nice and the staff is very friendly

nice stay, only complaint is the amount of children running rampage and improper use of the lazy river. the staff did make an effort to fix this but parents still allow their kids to play in the lazy river so beware

Restaurant here is amazing

Very disappointing experience, particularly for a property that markets itself as a resort. One evening, we went to the pool around 7:15 p.m., and an employee immediately tried to turn us away, claiming the pool was closed. After we questioned the closing time, the employee reluctantly provided us with towels. The interaction was unwelcoming and left us feeling as though we were inconveniencing staff simply by trying to use an amenity we had paid for. Unfortunately, things got worse. We ultimately had to check out a full day early because the pool had a leak and was no longer accessible. Since the pool was a major reason we chose to stay at the resort, this significantly impacted our stay. The resort fee was refunded, which we appreciated. However, after checking out early, we discovered that we were incorrectly charged for an additional night of parking, even though our checkout documentation clearly confirms the date we left the property. We contacted the accounting department requesting reimbursement and provided documentation, but have yet to receive a response. Mistakes can happen, and we were understanding about the unexpected pool issue. What is much more disappointing is the combination of the poor customer service at the pool, an incorrect charge after our early departure, and the lack of follow-up to resolve something that should be very straightforward. For a resort-level property, we expected much better service, and attention to the guest experience

At first it looked amazing and seemed clean. However, the third night there was a giant roach crawling all over our room. They were helpful letting us check out early. In addition to this, their pool had broken and the resort fees were different on expedia. It was $750 to check in and although you get that back, there was no transparency in the actual cost breakdown booking through a 3rd party. I would not book this hotel ever again.

The hotel was amazing. Only downside was the lazy river was dirty and seemed not as clean as it should be.

We loved the beach view

Biggest issue was the noise level-housekeeping rolled laundry carts at 6:15 am with the washing machines that were across the hall from us starting at 7:15 am every morning. I know that basements aren’t a thing here but maybe not putting those facilities with the guest rooms? Also, time for a bit of a renovation- the drains in the bathroom sink are peeling.

We loved the pool, lazy river, and beach access. The restaurant and room service food were very good. Rooms were spacious. Gift shop/coffee shop was well stocked and had cute clothing options.

Clean resort , friendly staff , family friendly. Only downside is that there aren’t many stores close by but being right on the beach was amazing .