Springhill Suites Marriott Baltimore Downtown/Inner Harbor

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I was impressed by the accommodations and staff - but, the breakfast - not so much.

I usually don’t leave reviews, and I’m really not a picky traveler, but I feel there are a few things future guests should know. To get from the parking garage to the hotel entrance, you have to walk down the street. We arrived late at night with several pieces of luggage and young children, which made the process quite difficult. We were assigned a room on the second floor, but there was no elevator, so we had to carry our heavy luggage up the stairs ourselves. Throughout the night, there was a lot of noise from nearby clubs and loud banging sounds. Unfortunately, my kids were unable to sleep because of it. If you’re traveling alone or with other adults and don’t have much luggage, this hotel may be a reasonable option for the price. However, if you’re looking for a place to rest quietly or are traveling with children, this would not be my recommendation. I should have paid closer attention to the reviews before booking, which is exactly why I’m leaving this one, to help other families know what to expect. Beakfast was decent and the place was fairly clean.

The staff were very nice. Darryl was very helpful the night before I arrived, I called and he assured me that everything was set to go. Wilomina made it feel like home with her personable conversations. Bryce assisted me with any late night requests.

Had two rooms and the beds in 405 the bedding had never been changed. I took photos went to desk clerk first night,went to desk-clerk yesterday went to the desk today. They said they would have a manager contact me. I have yet to hear from the manager.!!! very disappointed because I’ve stayed at this hotel once before.

Overall was a good stay. The elevators are old and loud, but the staff was very nice and helpful. Valet is $45 per night and they were also very helpful. It’s also in a very walkable location. My only complaint was that our bedspread did not seem fully clean. There were marks of makeup or something on the cover that my child and I hadn’t even touched. I did check the rest of the room and it seemed to be in order, but that was off putting. Breakfast was also limited in options but not bad at all. I would stay again, but I would definitely check linens before use.

The hotel seemed as if it needed a little bit of a wash and freshen up. We had two TVs in our room and neither one worked. The valet also lost our AirTag. The valet manager was amazing and replaced it right away which was super kind of her.

Did clean our room for four days.

The hotel was located in a "rough" section of downtown BUT once you're inside the hotel and the room, it was very clean and well-maintained. The single bed room was very spacious, bathroom was clean and well stocked and the complimentary breakfast buffet was fresh and tasty. Good job by everyone!

The property is an old bank which I love history and anything antique. The staff was friendly and made suggestions for local outings. There is an old money vault downstairs. Breakfast was good and the location was close to restaurants and shopping. However I did not like the view of the 11th floor. It gave me jailhouse vibes as the windows are small and the outside is not viewable. Overall the stay was great.

It was okay, not the greatest area and the hotel was very outdated. We were told they had a continental breakfast each morning and the food was blah. Runny eggs, hard bread and bagels and English muffins. I definitely wouldn’t stay again. I’m giving 3 stars for the quietness.