JR East Hotel Mets Koenji

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We chose this place for the location. But there were a lot more to it than just the great location. The amenities were awesome: got a bag of clean PJs and a set of towels every day delivered by the door and the selections of tea were great. The best part was the water pressure of the shower! Although the room was really tiny, just enough for 2 retired adults who used the room just for sleeping and resting.

Very convenient to be right over train station and along side all the quaint restaurants and bars. The best part is that you’re able to escape the intense crowds of the popular areas. The laundry and amenities were a big plus. Simple but very clean room and housekeeping always left new pj’s to wear. Would def stay here again.

Love this hotel. Perfect stay in a very quiet room considering it is above the train station. The amenities, beds, bathroom, all perfect, and very clean. Staff was very friendly and helpful. Would book again!

Very nice location. I recommend staying in Koenji, vintage shopping, cute bars and restaurants. Hotel is 1 min to train station. Nice view.

Great views, great staff. Lots of amenities and good free coffee. Views over Koenji were fantastic. Not a fancy room but very comfortable.

Clean room. Good amenities. Free tea, coffee etc. Staff was helpful. Staff uses video teleconference to check you in and the staff there knows english.

Pleasantly surprised with the size of the room and overall comfort. Friendly and competent staff. Nice location.

The hotel was good. It was clean modern and well connected to transport making it easy to get around. Our room was literally overlooking the train station and could barely hear anything. The room was small by Australian standards for sure but the bed was a double for my son and I to share comfortably. We were able to have both our cases open as well without using the bed as a little bench is provided. Lots of bathroom amenities available on reception floor. We went to Dennys for breakfast the first day but honestly can pick up a cheaper and better breakfast elsewhere The staff were helpful enough with limited English. We arrived early morning so it was a little annoying to be told we’d have to pay extra if we wanted the room earlier so we left our luggage in storage and powered through til 3pm which may have been for the best as it got us out exploring from the get go. The Koenji area was nice and chill with more locals than foreigners with cheaper food options, many interesting stores however less English. I would stay in the area again as couldn’t justify paying double for a smaller room in Shibuya or Shinjuku etc.

I loved how clean and convenient the hotel was. The area is lovely, and fromt he hotel, you can get anywhere easily. The stuff was very helpful and friendly, with one exception: I specifically asked upon my arrival when I should sent my luggage to the airport to get it there in time for my flight. My flight was Friday afternoon, so I asked if Thursday afternoon would be fine. I was emphatically told that I should send it Thursday morning. Wednesday evening I go to arrange my luggage delivery: I am told it is too late and that I should have sent it 48 hours before the departure time (this was 6:30 PM on Wednesday, my departure was 5:35 PM on Friday). It was explained away as miscommunication, because we were speaking Japanese (I teach college level Japanese, so I can at the very least understand dates and time). I would recommend the hotel display clear information on their "takyuubin" service: non-Japanese guests might need to know that Yamato only picks up airport deliveries 48 h prior to desired pick-up time.

This hotel is super convenient and well run. The room is well organized. The only issue I have is that the mattress is too firm for me. Those who like firm mattresses will probably be happy with it, though.