Kimpton Claret Hotel by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The hotel is very nice and well maintained. However, because it does allow pets, some people do not have a problem leaving their dog pee without cleaning up. Sadly, it does reflect on the hotel. Also, limited eating options on site, but they were decent.

We had an excellent stay! The staff was all very friendly and helpful! Our room was very clean and I love the upscale modern decor everywhere! I wound stay there again and recommend.

It is lovely. The only downfall for me was that they need more light in the bathroom and they need to have decaf coffee readily available. Staff was perfect. They were very friendly and very helpful.

Clean room

exceptional from staff to property. comfortable and sparkling clean!

Great location

Very nice looking hotel with poor operators. Desk staff young and inexperienced. Biggest issue in a the motion thermostats that make room super hot at night. Can’t imagine that saves enough money to make it worth losing customers. Weird experience. Glad was only there one night

We arrived a bit before check in and our room was not ready. check in is at 3:00, we got dumped into a room that was not the room we paid for at 4:00. We were there for a wedding that started at 4:30. Only 1 person at the check in desk. Credit card machine crashed, they couldn’t make room keys so we were escorted to our room with no way to get back in, unless we could track down a manager. Paid for breakfast and they never told us how to redeem, Also had Expedia VIP bottle of wine that we never got. Sat ok hold for over 30 minutes to make sure this was all noted on the account just to be hung up on. Can’t use the in room mini fridge because it’s stocked with pay for drinks. But can say the AC doesn’t disappoint! But be careful if you adjust the temp it will go from cooling to heat all on its own! Based on this experience I would never go back. Rooms are over priced, Drinks are over priced. And I was told that I have to fight getting any sort of refund through Expedia who conveniently can not get in contact with the hotel.

What a nice hotel! Staff were exceedingly pleasant and accommodating, bed linens were soft and bright white, mattress was perfect firmness and felt quite new. We enjoyed a yummy breakfast at the restaurant, as well as some fun drinks and nibbles at the rooftop bar.

Stayed here in May and was pretty disappointed. Check-in felt cold and rushed. We were handed a packet of papers with almost no explanation, and the rooftop club was mentioned in passing. What wasn’t mentioned was that the you could hear it on the 17th floor two floors below it. We could clearly hear the DJ and music until around midnight both nights of our stay. The room was also much more basic than expected. No coffee maker, microwave, fridge, or even simple cups. For the price, it felt surprisingly stripped down, while the paid minibar and overpriced snacks were front and center. The biggest frustration came at checkout when we were charged a $35 resort fee. Only after asking did we learn it included things like breakfast credits, happy hour perks, and transportation services. None of that was explained when we arrived. Parking was another disappointment. There is no free parking—just a paid lot across the street or valet for about $65 per night. Overall, the hotel felt more focused on being trendy than providing a comfortable guest experience. Between the noise, lack of amenities, extra fees, and poor communication, I wouldn’t stay here again. If you’re traveling for work, it may be fine. For a vacation, I’d look elsewhere.