Quality Inn Poughkeepsie

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Well Karen at the front desk was very rude and nosey. The place smelled like a nursing home. The room had used toilet paper left in it. I did not see the 100.00 hold returned to my card yet.

X

Worst hotel experience ever. All the AC's were shut down due to a storm. Nightmare of a night. No air because the windows were locked (with nails), would've been too hot anyways. No fans, no help, and no clue if anyone's doing anything. Probably 90 degrees in the room all night, just ridiculous. When I left at 11am nothing was done still and front desk didn't know anything. Worst night I couldn't sleep at all. I travel a lot, that was the worst breakfast I ever had (talking about the 1st morning, i slept there 2 nights). I'm just glad my girlfriend didn't go through that with me, 258cad/night was extraordinary too much of a cost. The lady took my name but I know i won't get anything, she wasn't there to help, she had no clue about what to do. Worst hotel experience ever. 9 hours drive back to canada today so at 7 that morning I very politely asked if I could get a free night so I could relax, it was denied, and i'm glad it was, i will never stay in a quality inn ever again.

There was a power outage at the hotel during the storm during the evening of July 4. There was then no hot water, no electricity, no lights wifi no TC and no air conditioning. The staff person didn’t speak English and we had no idea when things would be fixed. We had to go up the stairs in pitch black as while there was emergency lighting in the hallways there was nothing in the staircase. In the morning the same staff person who didn’t speak English was still there and had no information. Some of the other guests slept in their cars during the night to have the car air conditioning. When I came back later that morning another staff member said they wouldn’t process any refunds as the systems were still down and in any case they didn’t know if they were giving refunds at all. I took a cold shower and packed up and left. No one was at the reception desk to check me out so after ten minutes I just left. Appalling way to treat customers.

We had a big storm that caused major power outages for several days in our area. So, we decided to stay there for a couple of days. The place is incredibly dated and the included breakfast shouldn't be considered a breakfast. The gym wasn't a gym. Two treadmills and an elliptical machine. Nothing else! It was close to home and ok for our purpose.

The storm messed everything up. I booked 5 rooms and the storm knocked the electrical system out my 86 year old mother and the rest of my family had to sleep in rooms with no air conditioners

Start off, there are roaches. Secondly, the pool was very cold and the complementary breakfast was very limited. When you complain to the staff, they say they can't do anything and would have to talk to the manager. I will give this less stars than one If I could. I will not be staying at this hotel ever again.

People fighting in the parking lot at 1:00am police was called...

La verdad mal servicio tiene k ser más empatado y tener limpios k las alfombras no huelan mal

The rooms seemed clean enough but there we stains on the bedspread and on the curtains. The breakfast only had a few items, though the coffee was fresh brewed.