What happens if my bus gets cancelled or delayed?

If your bus is cancelled because of a typhoon, heavy snow or other uncontrollable circumstances, you'll get a full refund with no cancellation fee. Contact customer support with your booking number and we'll take care of it. Refund policy for delays depends on the operator's policy. Check your booking details for more info. Delays aren't refundable, so make sure you have enough time for connecting transportations.