Museum
Wednesday-Monday: 09:00-19:00
Closed on: Tuesday
Last admission: 1 hour and 30 minutes before closing
Rooms will start closing 30 minutes before the museum's closing time
Museum
581
9/11 Memorial Museum Ticket
4.9 / 5
290 reviews
10K+ booked
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Opening hours
Suggested duration2-3 hour(s)
180 Greenwich St, New York, NY 10006, USA
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29 Oct
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9/11 Memorial Museum entry ticket
Admission to: 9/11 Museum
Valid on the selected date
Free cancellation (24 hours notice)
Instant confirmation Package details
From € 35.35
9/11 Memorial Museum entry ticket
Refresh to make things right again
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Instant confirmation
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Valid on the selected date
The voucher is valid only on the specified date (and time if applicable)
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Free cancellation (24 hours notice)
You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
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About this package
What's included
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Things to note
Amendment Policy
- Changes made at least 24 hour(s) before the activity are free
Eligibility
- Free for children aged 0-6
Additional information
- During holidays and peak visiting hours, please expect longer wait times during the security checks
- Dangerous materials and items such as bottles, firecrackers, lasers, and other things that may disturb or inconvenience other attendees are prohibited inside the venue
- Pets are not allowed inside the venue, with the exception of service animals with valid identification
- Participants who appear intoxicated may be refused entry or service. In this case, no refunds will be given
- Smoking and drinking is not allowed. You will immediately be asked to leave if caught by a staff member
- This activity is stroller and wheelchair-accessible
How to use
Usage validity
- The voucher is valid only on the specified date (and time if applicable)
How to redeem
- Present your mobile voucher
Address
- National 9/11 Museum & Memorial
- 180 Greenwich St, New York, NY 10007
- Please refer to the map for assistance
How to get there
- By car: take a cab to the museum
Reviews
4.9 / 5
Fantastic
290 reviews
Yuk **************
2023/06/23
Fantastic 5.0
I still remember watching on television when the tragedy happened. This museum displays remnants and memories of it. It’s a very powerful and emotional experience, a must go if you are visiting New York.
Es ***
2024/07/02
Fantastic 5.0
purchase was easy and straight forward via klook. digital voucher was received shortly after, and just go straight to the venue and get it scanned for entry. there are also guided and audio tours availabke on site for additional costs. recommend to go early morning before the crowds descends on it later. museum is very well done up and moving, and there’s also volunteers there who survived the event sharing their stories.
Luis ***************
2026/04/11
Fantastic 5.0
Booking through Klook was an incredibly seamless experience from start to finish. The instant confirmation provided peace of mind, and redeeming the voucher at the venue was as simple as showing a QR code on my phone, allowing me to bypass the long ticket lines entirely. Not only was the platform user-friendly, but the price was also more competitive than buying on-site. The instructions provided were clear and accurate, making the entire process stress-free and efficient. I would highly recommend using this service for anyone looking to save time and money on their next activity.
Vince ******************
2026/06/29
Fantastic 5.0
It's really emotional when you entered the memorial and museum. You'll feel the tension of what happened 25 years ago. It's a great visit and really a must when you visit New York City.
Anne ***
2025/10/30
Fantastic 5.0
A must-visit, emotional provoking experience going into detail the events that led to 9/11 and the aftermath. I really respect the amount of effort gone into maintaining the objects that were left after the event giving everyone else the opportunity to deeply understand the reality of what actually transpired on the day.
Lin *******
2026/09/30
Fantastic 5.0
It is truly a heartbreaking memory. Coming here in person still makes me feel the fear and sorrow of that time. I cried continuously throughout the tour 😢. The world will never forget this day.
愛 **
2024/10/06
Fantastic 5.0
I was able to enter about 15 minutes before my reservation time. There was a trash can for throwing away drinks at the baggage inspection, but I was able to bring in water. I was able to borrow headphones for $10 and listen to the explanation, which was available in Japanese, so I was able to learn more about 9/11.
Klook User
2026/03/21
Fantastic 5.0
Amazing and very well done - the educational component along with the remembrance, dedication, and honoring of the victims was extremely inspiring, well done, and well presented.
Guide
- Pay your respects at the moving tribute located on the site of 9/11
- The historical exhibition explores the background leading up to the events, examines the aftermath and beyond
- See portrait photographs of the 2,983 victims of the terrorist acts of 11 September 2001
- Films are offered daily and free to Museum visitors located in Auditorium, Museum Pavilion
- Visit the 9/11 Memorial, commemorative pools in the footprint of the Twin Towers, open to the public daily (free of charge)
- Please check the Health and Safety measures taken by the attraction before your visit
Things to note
Insider Tips:
- View and download Museum Guide (PDF) for a general overview of what you can expect to see on your visit
- View and download Museum Guide for Children (PDF) to help visitors 8 to 11 years old understand the history of the World Trade Center, what happened on 9/11, and how the site has been rebuilt
- Note: The historical exhibition may not be appropriate for visitors younger than 10 years of age. Adults accompanying younger visitors should exercise discretion before entering
FAQs
Where is the 9/11 Memorial Museum?
The museum is located at the World Trade Center site, at 180 Greenwich Street in Lower Manhattan.
How do I get to the 9/11 Memorial Museum?
The museum is easily accessible via subway, bus, and even walking if you're in Lower Manhattan. The convenient physical location ensures a hassle-free visit to this significant site.
By Subway: Take lines A, C, J, Z, 2, 3, 4, or 5 to Fulton Street
By Bus: Use routes M55, M20, or M22
By Car: The nearest parking garage is at the Brookfield Place shopping center.
What are the operating hours for the 9/11 Memorial Museum?
The museum welcomes visitors from 9 AM to 7 PM, Wednesday through Monday, with the last entry at 5:30 PM.
How long does it take to explore the 9/11 Museum?
Plan for around two and a half hours when visiting the 9/11 Memorial Museum. With all the personal stories and emotional moments, you'll need enough time to take it all in. There's a lot to see, like exhibits about the Twin Towers, the rescue and recovery efforts, and the first responders.
Do you have to book the 9/11 Museum in advance?
Yes, you should buy your 9/11 Museum tickets ahead of time. Booking early helps you avoid long lines at the entrance and ensures you gain entry. Plus, showing your mobile voucher makes the entry process quick and easy.
When’s the best time to visit the 9/11 Memorial Museum?
To avoid crowds and make the most of your visit, aim to arrive early in the morning when the museum opens or later in the evening before it closes.
Can I bring my own food and drink to the 9/11 Memorial Museum?
No, outside food and drink are not allowed within the museum.
Is the 9/11 Memorial Museum wheelchair accessible?
Yes, the museum is fully wheelchair accessible. Elevators and ramps are available throughout the site to ensure everyone can explore the exhibits comfortably.
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Location
180 Greenwich St
Guidebook
- Pay your respects at the moving tribute located on the site of 9/11
- The historical exhibition explores the background leading up to the events, examines the aftermath and beyond
- See portrait photographs of the 2,983 victims of the terrorist acts of 11 September 2001
- Films are offered daily and free to Museum visitors located in Auditorium, Museum Pavilion
- Visit the 9/11 Memorial, commemorative pools in the footprint of the Twin Towers, open to the public daily (free of charge)
- Please check the Health and Safety measures taken by the attraction before your visit
Things to note
Insider Tips:
- View and download Museum Guide (PDF) for a general overview of what you can expect to see on your visit
- View and download Museum Guide for Children (PDF) to help visitors 8 to 11 years old understand the history of the World Trade Center, what happened on 9/11, and how the site has been rebuilt
- Note: The historical exhibition may not be appropriate for visitors younger than 10 years of age. Adults accompanying younger visitors should exercise discretion before entering