Full-day small group tour of Kyoto Kiyomizu-dera and Nara Park

Additional information

Other Reminders

• ▫️Children and Seniors: Infants and toddlers aged 0–2 are not recommended to participate; if participation is necessary, please notify us by email in advance. The driver has the right to refuse boarding if there is no prior notice and insufficient seating. Infants and toddlers must occupy a seat and are priced the same as adults; seniors aged 65 and above must be in good health and be accompanied by a friend or relative aged 22 or older.
• ▫️Health Requirements: Individuals with hypertension, heart disease, asthma, epilepsy, a fear of heights, as well as pregnant women, are not eligible to register. Concealing any health conditions will result in individuals bearing their own consequences.
• ▫️Group tour rules: The small group of 9 follows a fixed route. Please follow the driver-guide's arrangements. We will wait a maximum of 5 minutes for late arrivals. No refunds will be given for late arrivals or leaving the group midway, and you are responsible for your own safety. The group tour does not accept temporary detours or extra stops.
• ▫️Chartered car rules: The maximum usage time for a private chartered car is 10 hours, and the overtime fee is 5,000 yen/hour. The fee is paid to the driver on-site, and the itinerary is relatively flexible.
• ▫️Luggage Cart Rules: Please notify us in advance for large luggage, keep your valuables safe yourself, only sealed and unopened food and beverages are allowed, eating and smoking are prohibited inside the cart; pets and smelly items are prohibited; a cleaning fee will be charged if the vehicle is soiled.
• ▫️Itinerary Adjustment: Affected by weather, traffic, and temporary closures of attractions, the order and duration of attractions may be adjusted. The vehicle usage limit is 10 hours. Traffic jams are prone to occur on Japanese holidays and weekends, which may cause delays, reduction of attractions, or replacement of attractions. Delays can reach up to 2-5 hours. Nighttime itineraries are not recommended, and refunds or negative reviews will not be accepted based on these reasons.
• ▫️Vehicle & Driver-Guide Arrangement: 9-person small groups and private charters only arrange a driver-guide. Driver-guide modes are all self-guided tours for visitors. Due to language service limitations, drivers do not provide full in-depth explanations throughout the tour, your understanding is appreciated.
• ▫️Shopping Tip: The driver may recommend local food and specialties. The whole process is voluntary, with no mandatory consumption.
• ▫️Insurance: The itinerary does not include personal accident insurance. Outdoor activities involve risks; please assess and purchase insurance on your own.
• ▫️Travel Notice: Travel emails will be sent between 16:00 and 21:00 the day before departure. Please check your spam folder. No refunds or changes are allowed on the day of travel. Please keep your phone reachable. If you still have not received the email by 21:00, please contact customer service. Due to regional restrictions, LINE users please scan the QR code in the email to contact the driver.

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to reschedule or request a full refund
• If you've participated in at least one activity, visited at least one attraction or used one of the tickets, refunds can't be issued
• Refunds or amendments can't be issued if: Participants arrive late or don't arrive at all
• To reschedule or request a full refund, please contact the supplier/operator: 098@szshenyou.com

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• Important: Infants and children must be included in the passenger headcount