Huangpu River Night Cruise Experience

Additional information

Other Reminders

• This product is divided into two options: "with tour guide service" and "without tour guide service." Please choose according to your needs.
• Selecting "Excluding tour guide service" means it only includes the basic boat ticket, and does not include other services such as transfers, onboard tour guide commentary, or luggage storage.
• Select "No tour guide service included", and children/infants under 130cm get free boat tickets.
• Selecting "Guided Tour Service" means it includes the basic boat ticket and the selected on-board guided commentary service, but does not include other services such as transfers or luggage storage.
• If you select "Guided Tour Included", boat tickets are free for children/infants under 130cm, but the guide service fee is not waived.
• If you select "Guided Tour Service", please note that due to guide availability, this service requires a 24-hour advance reservation, and same-day orders cannot be guaranteed for successful confirmation. Additionally, there may be variations depending on peak and off-peak seasons, so please monitor your order status and plan your trip accordingly.
• Please provide a valid WeChat account (accounts starting with "wxid_" are not valid and cannot be searched or added). If you cannot provide one, please pay attention to subsequent email notifications.
• Usually: Shiliupu Tourist Dock No. 2 (No. 551 Zhongshan East 2nd Road); Alternatives: Shiliupu Tourist Dock No. 1 (Nos. 481, 491 Zhongshan East 2nd Road); Shiliupu Tourist Dock No. 3 (No. 99 Waima Road)
• This boat ticket is for basic boarding ONLY you bought from us. VIP seats onboard are available at an extra charge on the ship, you may pay the crew directly. This is completely optional.
• Kakao Talk and Line instant messaging software cannot be used in mainland China. We recommend using WhatsApp or WeChat so that staff can quickly get in touch with you and provide timely assistance when needed.
• At the designated meeting point, there will be dedicated staff holding a red flag with a yellow dragon. Present your order number to the staff to exchange for your boat ticket.
• Once an order is placed, staff will respond with your booking results within 4 hours on weekdays and within 6 hours on holidays. Confirmed bookings will be communicated to you via the social software, email, or phone number provided, along with important notices. Please check your email, instant messaging software, and Klook voucher notifications.
• Children and infants are not distinguished by age for free admission; instead, free admission is determined solely by whether their height exceeds 130 centimeters.
• Free children/infants: If there are children/infants under 130cm, please also book them, as this involves the ship's calculation of the total number of passengers to ensure navigation safety.
• If affected by tides or temporary changes to the pier during peak season, we will contact you promptly on the day of travel. Please keep your instant messaging tools accessible.

Accessibility

• Important: Infants and children must be included in the passenger headcount

Vehicle & luggage info

• Luggage storage and delivery services are not provided

Confirmation

• You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• Full refunds will only be issued for unsuccessful or rejected bookings
• Lost, stolen or damaged tickets can't be refunded
• For any product quality/damage issues, contact Klook customer support ASAP with photo/video proof
• Be aware that the approval of reschedules, amendments or refunds are subject to availability
• Refunds or amendments can't be issued if: Participants arrive late or don't arrive at all
• Refunds can't be issued for any participants who are late by 0 minutes or more
• To find out more about the cancellation policy, contact Klook customer support

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• This activity has no age limit
• Children with a height of 130cm or below can join this activity free of charge
• Important: Infants and children must be included in the passenger headcount