Kumamoto Mt. Aso Volcano & Kusasenri Small Group Tour

Additional information

Prohibitions & Limitations

• Participants who appear intoxicated may be refused service. In this case, no refunds will be given
• Please dress accordingly depending on the day's weather conditions
• It is your responsibility to inform the operator if you have any special health conditions. The operator is not responsible for any adverse effects which may arise from any treatment.
• Smelly food (e.g. durian) is not allowed in the facility

Accessibility

• This activity is stroller and wheelchair-accessible
• Participants using wheelchairs/mobility equipment should be accompanied

Vehicle & luggage info

• Luggage storage services are not provided

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 48 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to request a full refund
• A full refund will be issued in case of unforeseen events or extreme weather caused the following condition: Cruise, ferry or flight is cancelled
• Partial refund rules: 1. In the event of overtime caused by force majeure factors during the trip, such as heavy rain, heavy snow, traffic jams, or traffic accidents, and without violating local road safety laws, our company's driver-guide has the right to adjust, change, or cancel sightseeing arrangements based on the time. 2. If the customer is late, resulting in overtime, the late customer should pay the driver-guide according to the local overtime fee rules. 3. If the activity vendor for an activity in the itinerary is not open, this itinerary does not bear any responsibility.
• If you've participated in at least one activity, visited at least one attraction or used one of the tickets, refunds can't be issued
• Refunds can't be issued for any participants who are late by 5 minutes or more
• The activity will be cancelled if there is not a minimum of 9 participants. If this happens, you'll get a refund
• To find out more about the cancellation policy, contact Klook customer support

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• This activity has no age limit
• Important: Infants and children must be included in the passenger headcount
• Children aged 0+ will be charged the same rate as adults