APA Hotel Asakusa Shin Okachimachi Ekimae

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Clean helpful staff

The room was very comfortable and the staff was helpful and friendly

good

Nice location and very clean. The bedroom is tiny so there is no quite much room for two people.

staff

Very small rooms but workable and clean. Location convenient. Breakfast simple including western and japanese sets. Would recommend to anybody not requiring luxurious rooms

Excellent

My experience was very disappointing, mainly due to how an issue with my clothing was handled. During my stay, I used the hotel’s laundry facilities and ended up with damaged clothing, including a skirt that was stained. The explanation given was that it could have been caused by something like a pen inside the wash. However, I must strongly disagree with that conclusion—none of the items I washed had pockets or any possibility of containing such an object, including the T-shirts in the same load. Given these facts, it is difficult to accept that the damage did not occur during the washing process. What made the situation worse was the lack of accountability. The hotel directed me to deal with the laundry machine provider, instead of taking co-responsibility for facilities offered within their own property. As a guest, this felt very dismissive and frustrating. In addition, the overall comfort was below expectations. The rooms are extremely small, and the pillows were hard, seemed quite old, and very worn, which made it difficult to rest properly. The elevators were often busy, leading to long waiting times, and the location is not particularly convenient to major subway stations. Despite follow-ups, neither the hotel nor the service provider was willing to take responsibility or offer any form of compensation, leaving me with a financial loss and a very negative impression of the overall experience. would not consider staying here again and cannot recommend it.

Very close to the Orange Ginza line, which gives easy access to many places. Staff is super friendly. I would recommend it and stay again.

Reception staff were very helpful with varying degrees of English comprehension. Good location. Close proximity to train, markets and 711 store