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2 adults, 1 room

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The Westin Surabaya

Pakuwon Mall, Jl Puncak Indah LSee map

PLN 865.43per night

This is the cheapest price in 30 days, based on the rates on 13 Nov

Top reasons for booking
Family-friendly
The hotel features multiple amenities for children
Kid-friendly facilities
A safe and fun space for kids with activities
Great view
Most user reviews comment positively on the view from their room
Popular facilities
Free kid's club
Bar
Restaurant
Free WiFi
Fitness center
Spa
4.9/5Fantastic 68 reviews
Exploring the area
Tandes Station, 3.6km, About 7 mins from hotel by car
Juanda International Airport, 15.9km, About 18 mins from hotel by car
Pakuwon Mall, 100m, About 1 mins from hotel by foot
14
Deluxe Room, 1 King Bed, Non Smoking
1 double bed or bigger

38.0 m²

City view

14
Club Room, 2 Double Beds
2 beds

38.0 m²

City view

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Reviews

Read all reviews
4.9/5.0

Fantastic

68 reviews
Location
0.0
Services offered
5.0
Cleanliness
4.9
Atmosphere & facilities
4.7
All
4.5+
3.0+
Jason
Reviewed: 11 Jul 2026

4.0/5.0

Great

Stayed with kids

Friendly staff and an unbeatable location, the hotel sits directly under Pakuwon Mall, so shopping and food are right at your doorstep. Room maintenance could be improved though, the toilet blind couldn't be lowered, which is a bit awkward given the open toilet concept. Overall still a solid stay and deserves a thumbs up!
ulva
Reviewed: 11 Jun 2026

5.0/5.0

Fantastic

Stayed with family · For friends and family

The most wonderful experience for my family to stay here. All the staff were very helpful and full of smiles. Breakfast team was superb. Concierge at ground floor always very good. Special mention to our housekeeper Johan who observed what we needed and supplied more. The hanger rack was really helpful for us, as the only small complaint we have here is insufficient hooks. I have to commend the entire team, and I am sure the unseen management did well to achieve this standard which I seldom experience. Thank you for giving us such a wonderful experience!
EngGuan
Reviewed: 28 Apr 2026

4.0/5.0

Great

Solo stay

As a five star hotel can't you use a better hair dryer?
SOI LAI
Reviewed: 5 Aug 2025

5.0/5.0

Fantastic
I would like to recognize the outstanding service provided by the hotel staff. There are truly made my stay special and memorable. The entire hotel staff from the floor, front desk, restaurant and housekeeping team. They were friendly and always put on their smile and greeting you. They are efficient, professional, respectful, courtuous
Ricky
Reviewed: 27 Jun 2025

4.0/5.0

Great

Stayed with family · For leisure

I had an exceptional experience at The Westin Hotel. From the moment I arrived, the staff were incredibly attentive and polite. Their warm hospitality and prompt service went above and beyond my expectations, creating a welcoming and comfortable atmosphere throughout my stay. Every interaction with the team was marked by genuine kindness and professionalism, which made a significant difference in my overall experience. Whether it was assistance at the front desk, housekeeping, or dining services, the staff consistently demonstrated care and attention to detail. I highly recommend The Westin Hotel to anyone seeking a luxurious stay with outstanding customer service. I look forward to returning on my next visit!
Wendy
Reviewed: 5 May 2025

5.0/5.0

Fantastic

For business

The staff were amazing. The food was outstanding! Was a fabulous hotel.
Olivia
Reviewed: 22 Mar 2025

5.0/5.0

Fantastic

Stayed with family · For leisure

Staffs are amazing. Extremely friendly and very attentive. They made me feel special. The hotel is right on top of a big mall. Very convenient.
Hulannie
Reviewed: 12 Mar 2025

5.0/5.0

Fantastic

Stayed with family · For leisure

Luxury 5 star service and decor wirh vwry reasonable prices.
MIGUEL
Reviewed: 28 Feb 2025

5.0/5.0

Fantastic

Solo stay · For business

Excellent hotel . Excellent location
Chris
Reviewed: 27 Feb 2025

5.0/5.0

Fantastic
Good

Overview

The Westin Surabaya

Rooms:204
Star rating:

Located in Surabaya, The Westin Surabaya is connected to the convention center, a 1-minute drive from Pakuwon Mall and 12 minutes from Surabaya Plaza Shopping Mall. This family-friendly hotel is 7.1 mi (11.5 km) from Tunjungan Plaza and 7.2 mi (11.5 km) from Royal Plaza Surabaya.

Description

Located in Surabaya, The Westin Surabaya is connected to the convention center, a 1-minute drive from Pakuwon Mall and 12 minutes from Surabaya Plaza Shopping Mall. This family-friendly hotel is 7.1 mi (11.5 km) from Tunjungan Plaza and 7.2 mi (11.5 km) from Royal Plaza Surabaya.

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Exploring the area

Transport

Tandes Station

Train stations
3.6km

Juanda International Airport

Airports
15.9km

Attractions

Pakuwon Mall

100m

favehotel Graha Agung Surabaya

700m

Papaya Fresh Gallery

1.3km

Imperial Hill, Pakuwon Indah

1.4km
See map

Facilities & services

Popular facilities
Free kid's club
Bar
Restaurant
Free WiFi
Fitness center
Spa
Kid-friendly facilities
Children's toys
General
Parking (additional charge)
Non-smoking throughout
Shop
Elevator
Accessibility
Housekeeping
Wedding services
Airport transportation(additional charge)
Valet parking (additional charge)
Covered parking
Secured parking
Garden
Business facilities
Meeting facilities
Banquet facilities
Cleaning services
Laundry service
Reception services
24-hour front desk
Luggage storage
Concierge
Tourist info desk
Multilingual staff
Health & fitness
Golf
Kids swimming pool
Outdoor Swimming pool
Accessibility
Wheelchair accessible
Assistive listening devices available
Braille or raised signage
Accessible airport shuttle
Wheelchair accessible parking
Food & drink
Breakfast service (additional charge)
Activities
Ballroom
Shopping mall
Golf lessons
See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 15:00 - Before 23:59

Latest check-out time:Before 12:00

Check-in policy

The guest responsible for check-in must be aged 0 or above

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children at all ages are welcome to stay at this property

Age
Fees
0-2 years old
Not included
Free
3-12 years old
Not included
Free

Children aged above 11 will be charged as adults at this property

Other fees

Fee for buffet breakfast: approximately IDR 227480 for adults and IDR 113740 for children

Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 5)

Covered self parking fee: IDR 100000 per stay

Valet parking fee: IDR 150000 per stay

Rollaway bed fee: IDR 874000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Satisfy your appetite for lunch, dinner, or brunch at Magnolia, a restaurant which specializes in Asian cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

See all policies

Stays nearby

1/5

Four Points by Sheraton Surabaya, Pakuwon Indah

4.7/5
Fantastic
253 reviews
200m from Pakuwon Mall,Wiyung,Surabaya
PLN301.60
Incl. taxes & fees: PLN364.96
1/5

Ascott Waterplace Surabaya

4.3/5
Great
110 reviews
400m from Pakuwon Mall,Wiyung,Surabaya
Fitness
Business center
PLN272.84
Incl. taxes & fees: PLN333.19
1/5

ielsan Hotel By Sajiwa

4.0/5
Great
1 reviews
800m from Grand Sungkono Property,Dukuh Pakis,Surabaya
PLN71.62
Incl. taxes & fees: PLN71.62
1/5

Fairfield by Marriott Surabaya

4.3/5
Great
198 reviews
500m from Grand Sungkono Property,Dukuh Pakis,Surabaya
Fitness
Business center
PLN193.88
Incl. taxes & fees: PLN234.62
1/5

Shangri-La Surabaya

4.4/5
Great
274 reviews
2.9km from Wonokromo,Sawahan,Surabaya
PLN250.87
Incl. taxes & fees: PLN303.55
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