St. Giles Southkey

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Love the location . Hotel link to the mall is the reason my family keeps coming back. Helpful & friendly staff.

Rather mediocre hotel; only plus is the location. Breakfast is a literal Zoo so go super early!

Conveniently located laterally in the mall. Jake going out of the property though so plan departure times well.

Staff are generally polite and helpful

It is just worth the money we spent. The hotel is not new, but clean and comfy. The breakfast has a good spread. Nice to have the shopping mall adjacent to the hotel where shopping and eating are delightful. The car park is spacious, and there is a rebate on parking fees

Even though the hotel just open in around 4 years, but the maintenance is quite bad. When I asked for one more towel, the staff told me running out of towel which shocked me. We found blood in the rook also

Just something that needs attention. Car parking rules are not conveyed to us resulting in both our cars being wheel clamped. Hotel did not register our cars on arrival and so car park personnel didn't know that the cars were parked by hotel guest. Also as the process of unlocking the clamps took so long that our half hour grace period to exit car park has been exceeded. That is probably the reason why we were charged RM25 instead of RM5 per entry charges as told to us when we booked the stay with you. Anyway luckily RM25 is not really a hugh sum but the hotel could improve on this parking issues such as informing guest the rules. Things like having to exit car park within half an hour on validation is not very smart as being a guest checking out is 12 noon, the cut off timing should have been 2359 on the day of checkout. Then we don't feel so anxious to get out quickly. What if there is a car park exit jam? Rushing to get out of the carpark is not complimenting the great experience already enjoyed prior to going off. Hope this can be a good feedback to you and so we look forward to our next stay with positivity .

It’s has variety of breakfast and is link to shopping mall

Rooms are well maintained. Good housekeeping work. Reception staff are friendly and remembered serving me the previous time I was there. Keep it up guys.

Convenient location next to shopping mall