Hotel Grand City

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Staff was very helpful and nice. They were on duty even late night to give access to the rooms. Great amenities and a modern room. Very centrally located to transportation, food and entertainment. Definitely recommend this property!

Staff are rude. Very rude.

A bit small with a squishy bathroom, but overall is great. Friendly staff, great amenities (but no toothbrush so being your own) its quite close to a lot of shops and ikebukuro is less than 10 walk front it.

Very nice and clean hotel in ikebukuro that was conviently located.

This place was a geat, budget friendly and located very well. I am honestly only giving this place 5 stars for the staff. All of them where very professional and made me feel at home. They where very inviting. I hope the staff knows how great they really are. このホテルは立地が非常に良く、料金も手頃で、全体的にとても快適に滞在できました。 何よりも強く印象に残ったのはスタッフの皆さまです。フロントの方々は対応がとても迅速かつプロフェッショナルでありながら、終始丁寧で温かく接してくださり、本当に感動しました。 どのスタッフの方も非常に親切で、安心して滞在できる雰囲気を作ってくださったことに心から感謝しています。 この素晴らしいスタッフの皆さまが、ご自身の仕事にどれほど価値があるかを知っていただけたら嬉しいです。

The room is clean, as we know the hotel room is a bit small in Tokyo but this hotel is a bit rommy which is out of my expectation. Staff is nice, polite and helpful. Air conditioning is right in temperature. Shops and good restaurants are around the hotel within a minute, the hotel is in a good very location.

Good budget hotel. No view but it’s enough to stay. It’s convenient.

Key needs to be left at the Hotel front's drop-off box. A bit too 20th century. Breakfast buffet is great. But overall, hotel is perhaps more suitable for Japanese, than to foreigner.

Pros • Prime Location: The hotel is perfectly situated, surrounded by a variety of restaurants, shops, and convenience stores. It is a convenient, less-than-10-minute walk to Ikebukuro Station. • Excellent Upkeep: Rooms are cleaned daily, ensuring a fresh and comfortable stay. • Thoughtful Amenities: Complimentary water and tea are available on every floor—a very nice touch. • Exceptional Service: The staff is consistently polite, professional, and eager to help. Cons • Fixed Climate Control: During my stay in cold weather, the building was set to heating only with no central AC. Because the temperature isn't adjustable, the room became quite hot and stuffy. While opening the window helped cool things down, it did let in street noise. • Traditional Key System: The hotel uses physical keys rather than access cards. Guests are required to return the key to the front desk every time they leave the building, even for a quick trip to a convenience store. Overall Verdict This is a solid choice for travelers who prioritize a fantastic location and great service. However, if you are looking for a sleek, modern hotel with high-tech amenities and individual climate control, this might not be the best fit for you.

Good location, great bright room