Sun Plaza Hotel Fuji Lake Yamanaka

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

not so good

They have more than one building, and luckily, I stored my luggage at the correct one. The room was very spacious, and the bed was very comfortable. The only issue I had was that the room smelled like seafood.

Very quiet

Clean room.

The location is great and my room had a great view of Mount Fuji. They also allowed me to use the onsen as a tattooed person but only from 11-12, which is fine. My bed and bedding were clean. The staff was also friendly but sadly everything else was bad. The place was filthy, there was a dirty hand print above the toilet as well as many other stains on the bathroom walls, the shower was moldy, the windows were not seal correctly and had mildew from condensation. The onsen was also filthy, a huge spot of soupy mildew was growing by the outdoor pools. The price is fine but not even worth it for how gross the place was. I might be one of the dirtiest hotels I’ve ever stayed in. It’s a shame, a deep clean, a coat of paint and repairs and this place would be so cute, but it’s not, it’s just gross.

Nice and clean hotel

The carpets in the room, halls, and entrance were discussing. Old stains, dirt, god knows what. The amenities in the room seemed clean but the carpets were terrible. The pillows were hard and weird- like they were stuffed with rice straw or something. I have never been in a Japanese hotel with such questionable cleanliness and lack of front office staff warmth. The hotel gets a lot of package tours- at least 4 buses came every night and left in the morning. I can’t believe they would book such a hotel with such a dirty carpet. I would think that the tour operators would have had so many complaints, they would look for something else. If there wasn’t any other place to stay, we wouldn’t have stayed there. Also, their guest washing/drying machine was questionably functional. The clothes were still damp after 2 hours.

Too rigid. Hotel not full. But only allow to check-in at 3pm. And MANDATORY checkout at 10am or PAY additional charge. Room with lake view however it is facing the coach parking lot so morning will get fresh air mix with carbon monoxide. Room is clean. Hot bath is good.

Obsessed with the onsen

The onsen was good