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2 adults, 1 room

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Sofitel Hangzhou Westlake

333 West Lake AvenueSee map

€ 97.91per night

This is the cheapest price in 30 days, based on the rates on 25 Oct

Top reasons for booking
Great view
Most user reviews comment positively on the view from their room
Popular facilities
Bar
Coffee shop
Restaurant
Free WiFi
Fitness center
Spa
4.2/5Great 535 reviews
Reviews summary
Excellent location near West Lake and metro. Friendly, helpful staff. Clean, comfortable, modern rooms. Delicious, varied breakfast. Convenient services and facilities.
Exploring the area
Ding'an Road Station, 600m, About 10 mins from hotel by foot
Hangzhou Station, 2.5km, About 5 mins from hotel by car
Hangzhou Xiaoshan International Airport, 26.8km, About 30 mins from hotel by car
42
Junior Suite, 1 King Bed
1 double bed or bigger

60.0 m²

Non-smoking

City view

47
Suite, 1 King Bed (Prestige)
1 double bed or bigger

80.0 m²

Non-smoking

City view

29
Superior King Room
1 double bed or bigger

35.0 m²

26
Superior Room, 2 Twin Beds
2 beds

35.0 m²

32
Superior City View King Room
1 double bed or bigger

35.0 m²

City view

33
Superior Room, 2 Twin Beds, City View
2 beds

35.0 m²

City view

47
Luxury City View King Room
1 double bed or bigger

45.0 m²

City view

41
Luxury King Room
1 double bed or bigger

45.0 m²

No pictures available yet
TWIN LUXURY ROOM, 2 Single size Beds
2 beds

35 m²

Non-smoking

25
Luxury Room, Club Lounge Access, One King-Size Bed, City View
1 double bed or bigger

45.0 m²

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Reviews

Read all reviews
4.2/5.0

Great

535 reviews
Location
4.5
Services offered
4.3
Cleanliness
4.0
Atmosphere & facilities
4.1
Reviews summary
From real reviews, powered by AI
Overall impression
Excellent location near West Lake and metro. Friendly, helpful staff. Clean, comfortable, modern rooms. Delicious, varied breakfast. Convenient services and facilities.
Location
Steps from West Lake, easy access via underground. Close to shopping, restaurants, and public transport. Central location. Short walk to attractions.
Services offered
Friendly, helpful, multilingual staff, especially concierge. Excellent breakfast buffet with takeaway coffee. Free washing machine and dryer. Robots deliver room service. Room upgrades offered.
Cleanliness
Rooms and bathrooms consistently clean and well-maintained. Meticulous daily room service. Spacious rooms. Well taken care of rooms. Super clean rooms.
Atmosphere & facilities
Relaxing atmosphere. Spacious rooms with modern amenities. Comfortable beds. Robots delivering room service. Fantastic artwork. Pretty hotel. Small swimming pool. Terrace with lake views.
All
With photos
4.5+
3.0+
Sandy
Reviewed: 13 Jul 2026

4.0/5.0

Great

Stayed with family

The location is wonderful. The staff were very friendly and helpful except the intern from Nepal in the Concierge (he could not help at all but didn't let us know. Luckily We followed up with the Chinese manager who helped us immediately to prevent a delay）.
Johnny
Reviewed: 27 May 2026

5.0/5.0

Fantastic

Stayed with friends

Great stay. The staff is the best. The breakfast delicious, lots of western options, big variety of dishes, very nice presented. The staff in the restaurant was so helpful and nice to us. Great location. Rooms a bit small, but enough. Thanks a lot!
Hovert
Reviewed: 3 May 2026

5.0/5.0

Fantastic

Stayed with family · For friends and family

Good location, very closed to west lake, concierge very helpful, friendly and knowledgeable.
Maristela
Reviewed: 25 Apr 2026

5.0/5.0

Fantastic
I chose the hotel for the location and views. It is situated on the corner of the West Lake, at walking distance to both upscale and local markets and served by underground stations. The front rooms have large windows with lateral view of the lake promenade (ask for a room on the left wing for more scenic views). This was a last minute work & leisure trip with not much preparation. All the staff was very attentive and helpful but concierge Tim stood out, suggesting and booking tours and entertainment to fit my schedule.
Giuseppe
Reviewed: 24 Apr 2026

4.0/5.0

Great

For business

Conveniently located close to West Lake.
Mario
Reviewed: 23 Apr 2026

5.0/5.0

Fantastic

Solo stay

Muy amables todo el mundo! Los conserjes oendientes de todo.
Se-yi
Reviewed: 18 Apr 2026

3.0/5.0

Good
It was a decent hotel, large room size but non-smoking smelt so strongly of cigarettes we had to ask to move. Not many of the staff spoke English or at least not at the level to discuss the matter but this was solved using a translation app on my phone. To be fair to the staff, they got us an air prurifier and when that didn't work, they moved us to a different room without any quibble and that one fortunately did not smell. Gym was quite small but okay, however had one incident where my wife needed to use the facilities and the gym changing rooms did not have one, so we walked down the corridor to the adjoining spa and she used the toilet there. We were borderline aggressively chased then followed out despite us trying to explain what had happened.
SuNu
Reviewed: 14 Apr 2026

3.0/5.0

Good
The room doesn’t have central air on. I ask the stuff he told me it’s not the time to turn central AC yet because not hot enough. I think the building is too old . Just central AC It’s very humid in the room. The floor carpet is looking very dirty.
NANDAN
Reviewed: 9 Apr 2026

5.0/5.0

Fantastic

Stayed with family · For friends and family

An excellent choice if you're visiting Hangzhou — the hotel's proximity to West Lake is one of its biggest highlights. After dinner, we found ourselves taking long, leisurely walks along the lake, which was absolutely lovely. We had a corner room facing the lake, and the view made it even more special. The rooms were clean, well-maintained, and comfortable throughout our stay. What really stood out was the staff. We arrived late at night and they went out of their way to help us with a charger adapter and extra bottles of water — no fuss at all. This was during the Qingming Festival, so the hotel was very busy, yet every single staff member remained cheerful and genuinely happy to assist. Highly recommend for both leisure and first-time visitors to Hangzhou!
Doris
Reviewed: 23 Mar 2026

5.0/5.0

Fantastic
The hotel’s location is fantastic! So close to Westlake and the shopping malls, all within walking distance. Room was clean and the bathroom was nice. Wished the opening hours of the pool was earlier and not 11.30am.

Overview

Sofitel Hangzhou Westlake

Rooms:233
Floors:6
Star rating:

Sofitel Hangzhou Westlake is centrally located in Hangzhou, a 5-minute walk from West Lake and a 3-minute drive from Broken Bridge. This luxury hotel is 2.2 mi (3.5 km) from Wulin Square and 2.3 mi (3.6 km) from Hangzhou China Silk Town.

Description

Sofitel Hangzhou Westlake is centrally located in Hangzhou, a 5-minute walk from West Lake and a 3-minute drive from Broken Bridge. This luxury hotel is 2.2 mi (3.5 km) from Wulin Square and 2.3 mi (3.6 km) from Hangzhou China Silk Town.

See all

Exploring the area

Transport

Ding'an Road Station

Subway stations
600m

Hangzhou Station

Train stations
2.5km

Hangzhou Xiaoshan International Airport

Airports
26.8km

Attractions

West Lake Museum

600m

No.2 Park

800m

Wushan Square

900m

Liulang Wenying Park

900m

Guohuo Road

1.1km

Qinghefang Historical and Cultural District

1.4km

Broken Bridge

1.4km

West Lake

1.4km
See map

Facilities & services

Popular facilities
Bar
Coffee shop
Restaurant
Free WiFi
Fitness center
Spa
General
Free parking
Non-smoking throughout
Gift shop
Elevator
Accessibility
Housekeeping
Airport transportation(additional charge)
Safety & security
Safety deposit box
Business facilities
Business center
Meeting facilities
Banquet facilities
Cleaning services
Laundry service
Reception services
24-hour front desk
Luggage storage
Concierge
Tourist info desk
Fast check-in
Fast check-out
Multilingual staff
Health & fitness
Sauna
Indoor Swimming pool
Internet
Free wired internet
Accessibility
Wheelchair accessible
Wheelchairs available on site
Wheelchair accessible parking
Food & drink
Breakfast service (additional charge)
See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 14:00 - Before 12:00

Latest check-out time:Before 12:00

Check-in policy

The guest responsible for check-in must be aged 18 or above

Special check-in instructions

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property’s spa will not be available until further notice.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children at all ages are welcome to stay at this property

Mandatory fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: CNY 500 per accommodation, per night

We have included all charges provided to us by the property.

Other fees

Fee for buffet breakfast: approximately CNY 188 per person

Airport shuttle fee: CNY 550 per vehicle (one-way)

Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Grab a bite at Yong Jin Ge, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

See all policies

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Fantastic
172 reviews
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Fitness
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€138.11
Incl. taxes & fees: €138.11
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Crowne Plaza Hangzhou Qiantang by IHG

4.8/5
Fantastic
37 reviews
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Fitness
Business center
€83.79
Incl. taxes & fees: €83.79
1/5

Oakwood Residence Hangzhou

4.4/5
Great
310 reviews
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Fitness
Business center
€93.08
Incl. taxes & fees: €93.08
1/5

The Azure Qiantang, a Luxury Collection Hotel, Hangzhou

4.7/5
Fantastic
77 reviews
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Fitness
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€186.01
Incl. taxes & fees: €186.01
1/5

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4.6/5
Fantastic
10 reviews
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Fitness
€132.49
Incl. taxes & fees: €132.49
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