The Waterloo Bay Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

There was safe parking and the room was easy to find and very clean and felt good.

Knocking on the door for housekeeping so early before checkout is ridiculous

Clean and good value

Room very clean

There was literally no staff support and self checkin forced me to pay a 2nd time to get the key. Staff never replied to messages. Difficult to find room. Sewage smell in bathroom. Just outdated and tired. Overall a very poor experience.

Room was below average, the bathrooms in both rooms stank… staff didn’t know how to check us in, after the check in codes didn’t work. Wouldn’t stay again

Always great stop over place

This property doesn’t deserve more than one star. It’s dirty, depressing and meets the minimum requirements. Do not stay here, keep searching before you book this almost 3rd world country lodging.

Old run down rooms, mold in shower and a broken power point, room was over priced for a one star room,meals well over priced for what we got, tables not cleaned and sticky, had to shower afterwards to get stickyness off my arms.

DO NOT STAY AT THIS HOTEL IT IS A NIGHTMARE. we arrived to find the hotel reception locked so tried calling the hotel and found none of the phone options including the managers number was not answering. After waiting for ten minutes a staff member came past promising to find a manager, after another ten monutes i had to go walk through the hotel to find the manager myself including walking through the public bar full of topless barmaids (no warning signage). Found the manager. Given the hotel key i preceeded directly to the room to find a disgusting mould smelland water smell. Even after turning on the aircon and opening the doors we could not get rid of the smell. My partner then went back to try to find the manager (having to walk into the topless barmaid environment to find them). The manager came out and agreed that the room smelt of mould and understood our decision. We cancelled on the spot without occuping the room and asked for a refund to just be refused and told i would have to ring on the Monday. So we left had to rush to find alternative accomodation at more expense, why would i do this if it was satisfactory? Followed them up on the Monday, took four phone calls to get someone on the phone to be told they would investigate and follow up me with a return phone call by 4pm. Of course no return phone call, so i called back again on the tuesday to be told the manager would call me back as he was refusing a refund. Do not stay here it is disgusting customer service.