Smile Hotel PREMIUM SAPPOROSUSUKINO

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I picked it for the location and the review ratings, and the location was as good as I hoped for. This place being reviewed highly, I don't get. For anything I don't mention, it was competent, but not great. The things I will mention are how small the rooms are and how bad the beds are. It's Japan, I get it, the room won't be big, but the space that was there was wasted. What do I mean by that? Hotels are places you stay at where you bring clothes with you, right? The room has no drawers or cabinetry to put clothes in. It has a minifridge, an out of place desk, and an unplugged air purifier that was taking up space. There is a small rack for hanging items, but I don't hang socks and underwear. That's a big fail. Then the beds are the hardest, most uncomfortable things I've tried sleeping on. I've slept on stone floors, this bed is as hard and uncomfortable as that. The pillow (and only 1 pillow per bed, don't get greedy) was an abomination. Inside the casing were these hard beads with a thin sheet on one side. It's not comfortable at all. And the comforter is the kind that is the bane of my hotel existence, too thick and hot to be comfortable, so I kick it off and get cold. There's no small sheet to make do with. I didn't have the 2,000 yen breakfast. They tell you up front that they're only going to clean your room once. Wifi works. Parking is weird but works (like a car vending machine).

A very nice hotel, very spacious room and helpful staff. Location couldn't have been better!! The room was clean, but a bit worn out, especially walls. My only two small problems were: sewage smell that was coming in the room from time to time, I wish I could open the windows for a bit to air the room. I tried the airco and it helped a little, but not completely. Also downstairs there was no tea or water available at the mini -bar, only coffee. But there was tea in the room and I just drank tap water, so it wasn't really an issue. Overall very nice stay, I would happily stay again

Clean room, convenient location. Pleasant stay.

Satisfied the location.

Room was very clean and spacious

Pretty nice. Convenient location to everything in sapporo. Staff were very nice and helpful with lots of amenities provided. They only clean every 3 days but they replace towels without entering the room which kept peace of mind. The only thing of note is that the pillows were a little hard for my liking.

Japan is notorious for small hotel rooms, and it's true - but our hotel room was sufficient for our needs. We spent most of the day outside and only used the room for sleeping at night so we would rather spend that extra cash shopping or dining. This location was great as it was a walking distance from all the places we visited in Sapporo and there's a Lawson and 7-eleven nearby. This is a great budget option without sacrificing comfort and convenience. Would come back again if we have the opportunity.

All are very good. Apart from smoking location is outdoor instead of most of the other hotels have an indoor smoking room.

We stayed 3 nights at Smile hotel and loved it! The staff is very friendly (and English speaking!), helpful and proactive (the room was too hot and stuffy for our liking and the problem got solved very quickly). The room was an ok size and had everything we needed. Brilliant location, in walking distance to everything interesting. Thanks for making our stay in Sapporo so comfortable!!

Clean room