Smile Hotel Sapporo Susukino Minami

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very clean and tidy. The staff were lovely too. Oh my god the bath was amazing after a cold and rainy day.

Staff was very nice and polite. Building was very clean. Service was quick and efficient. The hotel was a little difficult to find on Google maps and brought up their other location. However, everything that the staff could control was excellent. Would recommend.

Lovely small room. Location is rest but a bit of a walk from local attractions. Subway not far and staff where lovely when we had any questions

You get more than what you pay for, this hotel is located near Nakajima park, one of the most relaxing and beautiful park I have visited. Within walking distance there are many delicious restaurants at your choice, from local street food to high-end cuisines. Although there is a small distance from the subway station, it’s manageable and given the quiet environment the walk is pretty enjoyable too.

Nobody come forward to help with our luggage. Staff was doing own things

Parking was too far away

A clean facility with subway station and hot spring restaurants within walking distance. Quiet and well-served

良かったです。

Brilliant! Best hotel ive stayed at, in a very very long time! Ill be back!

Either this hotel is new or they have really kept up with the cleanliness. I really couldn’t believe we paid $23/night for a hotel to be this nice. The bathroom was spacious and the rooms were decent. I was even able to store my big suitcase underneath the bed as it had a slot just for it. I will say, majority of the staff were nice but we had a small issue with one young lady. We booked for only 1 night as we had intentions on going to another city but ended staying so we rebooked for 2 more nights. We weren’t aware of the fee for having another person on the reservation. I wish that was more clear during booking or check in. The young lady was pretty frustrated with us as we explained to us that this wasn’t mentioned during our first check in. Imagine being woken up to the front desk telling you to come down and pay a fee for a second person. That’s my only issue with this hotel. Please make these fees more clear or aware of during check in!