Hatten Hotel Melaka

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Convenient location.

A special thank to the Duty Manager Ms Lyncy for her helpful support during my stay! Although the Hotel might not be the best in Melaka, but the staff especially the Manager is one of the best compared to other 5 stars hotels! I will definitely come to stay again in the future!

There is not a pleasing smell around the lift and hotel lobby. Please do something about it.

Room state needs to upgrade. Bed linen and towel needs replacing.

They really need to speed up their check-in system. It took us almost an hour to check-in.

wonderful view over Malaca from the Skylounge. Good breakfast, good service

The location is good, central and near to bus pick up/drop off and near shopping malls. Meals are reasonably priced with discount for Seniors above 55, however staff may not check and will charge you normal adult rates without discount, something that needs improvements. Was charged at normal rates and when checked with front desk the next day, was asked back why I didn’t tell earlier, but I only knew about it after patronising the restaurant! Lol! Said will process refund to me but it’s been a week and there’s no news. Phone in the room was having a lot of static and after the technician “repaired”, quality was still the same, but didn’t want to waste more of our time on it, so ignored it, not something we needed all the time anyway. Had to remind 2-3 times to have my complimentary birthday cake served, finally was served with a small piece of cake on a huge tray, quite ironic but what can I say, it’s complimentary and it’s probably just their way of hospitality :)

never take breakfast, so no commend. GYM - please 24hrs or open early like 4or 5am, shut at 10 or 11pm, open after 7am, who working people can use it, shut before 9pm same. Bthroom, the show er head holder at leg level, how to use? Shampoo, shower gel and conditioner, shall hang on the bathroom wall instead of individual small bottle. all other i can acceptable

Clean but water tap must check for leakage.

The room is clean as usual. Comfortable and spacious. But only one thing we are not satisfied, even we request 1 extra towel, they charged rm10-20. Before this they didn’t charge. The staff are good and polite Also. Me and my family took breakfast and the food has lots of variety and delicious as usual. We love to stay here and our of favorite place everytime go to Malacca. Plus it’s near to mall, easy to access as well.