Hotel Bencoolen@Hong Kong Street

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Have no idea how this hotel is anything above 1 star! The following are my grievances:- No toiletries (as shown in photos!) No face washer. No bath mat. Towels were threadbare. The room was a depressing shade of grey with scuff marks on the walls. The bathroom/toilet was so tiny - knees hit the glass wall in front of the toilet! A very cheap blind on the glass by the toilet - dirty and cracked. Toilet roll holder dirty as was the swing mirror. Breakfast was dreadful - four dishes which were supposed to be hot but all cold. White bread in a bag and only jam as a condiment! And what hotel provides paper plates, paper cups and plastic cutlery!! Plastic glasses in the room - no glass ones! No spoons in the room - plastic stirrers only! No wardrobe - just a very old hanging rail. No bedside tables or chairs in the room. The doona barely covered the bed - let alone cover two people! The spa function in the pool didn't work and the pool was more like a large spa - definitely not able to swim! Way too small! Overall, the most dreadful hotel my husband and I have ever stayed! And we have travelled the world extensively! Whoever has rated this hotel a three star is totally delusional!

Staff are nice, the place is very convenient.

Great location, room clean, breakfast was tasty & replenished when empty, was crowded as small space. Air conditioning great in room & spacious room for 2.

Clean room and awesome staff

the hotel room was mostly clean with just a few stains on the curtains, but the bed was super comfy, shower pressure was lovely and amenities were all very useful. I think you definitely get your moneys worth :)

The location is phenomenal. Close to everything by bus, MRT & walking!! Lovely breakfasts. Rooms are small but efficiently laid out.

Have renovation, cannot sleep

They need new towels and one was extremely dirty when I got it off it from shelf

We were disappointed from the photos displayed as it didnt resemble the hotel. The hotel room was clean but tired but the corridoors needed new carpets, the spa wasnt functioning, microwave not working and breakfast was on throwaway plates. Set very economically which was bot ourbusual expectation. Air con worked amd staff were lovely. Great location to view the city.

We had a mixed group with young adults & child. The rooms were good, location handy & friendly staff. A little dated but large rooms for Singapore. Breakfast was simple but sustaining. Small area to eat so earlier is better to get space. I would stay again.