The Riverside Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Everythingis okey.

I had a pleasant stay at The Riverside Hotel in Gangnam. The location is great, and the staff were friendly and helpful. However, faced an issue with room—despite booking through Expedia where the listing clearly showed room with bathtub, were initially assigned two rooms without them. It took a third room change to finally get one with a bathtub, which was a bit frustrating. Other than that, everything else was enjoyable. The hotel facilities looked nice, although didn’t use them as the swimming pool and spa are chargeable, with discounts available, but the spa is exclusively for men. Overall, a good stay with a few hiccups along the way.

i like transport

It is terrible to stay at this hotel; it has different conditions in the rooms. The floor has mold and smells too.

The room was not very clean with dust in a lot of places. The shower was very uncomfortable because there was no shower curtain and water would go all over the bathroom when I took a shower. Hotel was very close to the train station tho.

This place has wonderful and professional staff, and honestly, the rooms are decent. But here’s where it goes downhill… The weekends are packed with weddings or other events on the 5th and 7th floor. That’s not an issue, but trying to get an elevator is a real pain. Sometimes you’re pressing for an elevator, and then, the elevator is going up and down, and all over the place, but just not picking you up. So then other people end up button-mashing for the other elevators, and it kinda’ holds up the process. PLUS there are no stairs to use except for emergency situations, if you can find them. I mean, there are other elevators scattered through this building, why aren’t they dedicated to those floors? People keep crowding up these elevators that the staying guests are using. Not to mention, because of the events, traffic to here is a PAIN! If someone’s meeting you here, getting dropped off is not easy at all. Oh, and just to be clear, the fee for losing your card is 11000Won (less than $11, depending on exchange rates). Annoying, but they let you now upfront. Worst of all though, is about 2.5hrs before checkout, they actually cut off your internet. Seriously? Oh, but connect at your own risk, because there’s no encryption, so I guess that saves them money on having to hire a full IT team to manage map out and manage their network. Anyways, time to get out of this place.

This hotel has a nice lobby but the rooms are so old and dirty. The grey carpet is almost black with dirt, the smell is fishy in the hallways, the rooms have broken cabinets, had fruit flies and small cockroach. There was a problem with their room door (wouldn’t fully close) and the air conditioning would turn to heater! We had to call multiple times. They refuse to refund us so we ended up paying for another booking at another hotel. The Wifi was almost non-existent . It will connect for 20 seconds and will stop. They said they do not have good WiFi and cannot do anything about it. The only good thing I can say about this hotel was the restaurant at the lobby. Food was ok.

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I will never book this hotel again, it would be my 10th night, the whole entrance to the reception and adjoining rooms have all been renovated, it is loud, dirty and dusty. The room carpet is dirty etc.

Jotel is very good