Bay Village Tropical Retreat & Apartments (Bay Village Tropical Retreat)

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

No Amex payment

Pleasant stay in one bedroom cabin. Sufficient amenities in cabin for

Staff were friendly. Parking was limited

Room was clean and reception was helpful. Just beware that some rooms come with a sliding glass door and no other windows in the room.

Cute place with a tropical feel. Walkable to the Esplanade, Night Markets, central shopping center. Only downside was that wifi was not very good anywhere but the lobby area.

I booked this hotel as a solo traveller for a 5 night stay. My flight into Cairns didn't arrive until quite late. Their website indicated the reception isn't staffed 24/7, and guests have to call to be let in. I am deaf and cannot use the phone so I messaged them to let them know my ETA and asked how I could get in. They said there would be a night manager, not to worry. I arrived to find the hotel in darkness and no sign of any night manager. Instead there was an intercom - which I obviously couldn't hear. Finally someone turned up and let me in. It wasn't a great way to start. When I booked I opted to pay at the hotel, rather than up front at the time of the booking. I gave my AMEX details to hold the booking. I fully expected to pay with my AMEX. The night manager informed me that they no longer accept AMEX. This was never communicated to me prior to my arrival. I probably would have considered booking elsewhere. On leaving the hotel the day receptionist did attempt to rectify the situation my getting in touch with Expedia to transfer payment back to them. Expedia would not do this. I had not arranged my finances in advance to pay any other way. I ended up giving my Visa details to them to use the following day when I would be able to transfer necessary funds over. I thank the receptionist for her attempts to find a solution. However the situation should not have happened.

Excellent staff and clean

Long way to upper rooms. Not trollies to help, swimming pool is a joke,

I had a great time staying at the hotel, Cassandra the receptionist was so nice and helpful!

The room was very spacious but very tired. The plumbing was noisy, the fan only worked on high and a lot of other little details were overlooked.