Halios Hotel Halong

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Hotel and the staff was great. But they need to have more food choice. We was there 3 days. Eat same food. No fruits choice but watermelon. No snack or vegetables, salad or else. Although we was happy with the hotel

Parfait pour 1 ou même 2 nuit pour visiter Halong et le quartier de Hong Gai. Par contre, je suggère de prendre le petit déjeuner à un autre endroit. Celui de l’hôtel étant vraiment de base.

Good location

The room was excellent, the front desk staff was good but Chan in particular excelled. She was so helpful, polite and friendly that it made my stay. I don't go to another country expecting them to speak English, it is the world's second choice for a language and the main language of tourism so its was a bonus that Chan spoke very good English. Great value, friendly servers for breakfast and very efficent cleaning staff. Most important to me was that it was what it appears to be on the listing. The area is non-touristy, and relatively quiet.

My stay was fantastic, the room was spotless, nice and cleaned regularly. Chan at Front Desk was very helpful and kitchen staff in morning were excellent and very friendly.

After the check-in and before the checkout, everything was really good - 👍

We were expecting a beach front hotel. The beach is 6km away. The room was small, service shocking, breakfast basic and staff un inviting. We were booked for 6 nights and moved after 1 night. The hotel would not refund our money. The accommodation was falsely advertised and a disappointment. We also expected a pool, but there is no pool.

Classic Double Room - 4nights If you like being in the middle of nowhere and quiet location. Bathroom small, you may struggle if you're on the bigger size of body shape, toilet is right next to shower screen, very narrow space. Breakfast buffet was non-existence. Choice of pho or 2 eggs, 1 sausage, sliced cucumbers, 2 barely toasted sliced bread. But it was cooked on demand so its freshly made. Coffee was thick and bitter. Dessert was tub of yoghurt or watermelon fruit only. Minimal local eatery around hotel that tend to open around 6.30pm at dinner. Reception staff are clueless to what's around the area and failed to tell us that the limited food places are closed for siesta when we wanted a late lunch at 2.30pm after arriving from the airport. Lucky we had a 2day 1 night cruise as we struggle finding places to eat for 2 days. We ended up forfeiting 1 night to move to our next destination earlier due to the lack of activities and roaming around looking for lunch and dinner. Hotel restaurant isnt even opened during lunch or dinner. Vincom plaza is within walking distance just over 1km down the road.

First I must say the negatives here are minor and the customer service was most definitely 5 stars. Quick with the negatives; housekeeping put a torn sheet on the bed. Pet peeve of mine I hate to see. There is no shower stall but a large tub almost 3 feet deep. Treacherous to get in and out of; no shower curtain; room gets flooded and the floor is slick; not a fan. That’s it. Everything else was amazing people skills by the front desk and the dining room. They all went above and beyond to see that all my needs were met; consistent customer service. I can not say thank you enough. Highly recommend.

Rauhallinen,siisti hotelli