Ailen Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I appreciate the trust the property places in its guests.

Great location

Very poor condition even 6 floors and no elevator

Cool location. Staff very helpful. Lots of food choices nearby.

Someone smoked in our room before us. Rooms were filthy. Other peoples shoes under the bed including a pack of cigarettes. Floors were filthy - turned our feet black. Room reeked of cigarettes.

This property is close to everything

They gave away our booked room before we got there, and had none left for us when we arrived. Doors locked and no one around so had to call in to find that out. Ended up stranded on the street. And was still charged for the room (have since received a full refund).

This hotel is located in the alley where car/taxi cannot get in. There is no staff in person for you to check in. The gate is locked and has a sign with phone number for you to call for check in. The staff is somewhere else. You have to call and they will asked you to wait for couple minutes for them to come to see you. For my case, they made me to wait for hour in the heat outside on the street and didn’t show up. I had to go to look for different hotel even though I had already paid at the booking. This hotel looks very suspicious and unsafe to stay.

Clean quiet place to stay in the backpacker area. Friendly staff. We would stay again.

Positive check in and orientation to hotel and local area by reception clerk. Staff polite and accommodating. Arrived at night and the front doors were being locked o prevent theft as ithe hotel is close to a walking street / bar area. Had a room on first flloor behind hotel desk, which resulted in some noise at night as the hotel also backs onto another alley. However, despite being only a few blocks from some noisy bars, most people in the alley try to keep the noise down between 11:00 and 07:00 to enable reasonable sleep. Despite some noise experienced due to first floor location and single glass windows, managed to sleep well. The hotel is quite central - only needed to walk 50-100 meters to find a reasonable restaurant. There are other small hotels in same alley. The best part is likley the location, as close to nightlife, but also a reasonable walk to other parts of the city.