Aqua Palace Chatan by Coldio Premium

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Amazing place to stay

We loved the room style and the outdoor pool was beautiful

Our stay was exceptional. The host was available if needed. The parking was a little tricky but we figured it out with the help of our host. The staff was great with cleaning our space. The restaurant on the first floo was great and the view from the bar/pool area upstairs was amazing.I would definitely stay again and recommend family and friends.

Another Satisfied Customer!

Yes, poolside seating was comfortable. Didn't do any cooking.

The room was amazing! There are kid games to help pass time. The pool on the roof show a great view of Okinawa! The restaurant downstairs is great. American Village is in walking distance making the experience amazing.

Clean room, very nice.

Great spacious place for families. Walking distance from American Village and Sunset Beach. Would be better if there was an inhouse staff to assist and provide daily towels

This is a beautiful property. This room was the most spacious of our stay in Japan. There is a separate bedroom that can comfortably sleep 4 with an en-suite. There are 2 additional beds in the main area plus an additional shower and washroom. The washer and dryer worked better than any other place we stayed (we stayed at other places in Tokyo and Hiroshima). The rooftop bar and the rooftop infinity pool are a nice touch. The property is only a 7 minute walk to American Village. The only negative was self check in. It took three of us to figure it out and check in.

The room itself wasn't bad, but the stay was ruined by a few major problems: Inconsistent Hot Water: Hot water supply was very unreliable. It would run cold within 1-2 minutes of starting a shower, forcing me to turn the water off and wait for a few minutes before it got hot again. You can't even fill the bathtub because the hot water doesn't last long enough. Poor Directions: Finding the place was a nightmare. I booked the ANNEX Clover but only found out it was in a completely different location when I got to the main hotel. The "guide" they gave me was useless, and I had to figure out how to get there on my own. This meant putting all my luggage back in the car and driving again. Confusing Parking: The parking situation was a mess. I was assigned a specific spot number for the Annex, but that number wasn't actually visible when I arrived. I parked randomly at first. Only after going inside did I find a map that clarified which spots were which, forcing me to go back out and move my car. Bugs: There were bugs in one of the bedroom so keep that in mind if you plan to stay here. Keep in mind this is a self-service hotel. There's no one around to help instantly if you have an urgent issue. I guess you get what you pay for, so think twice before you book here.