Days Inn & Suites by Wyndham San Antonio near Frost Bank Center

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The stay was great , room was cold , staff was friendly , the lobby , elevator and hallways can use a little bit more cleaning . Room was very spacious ; our blind was broken in room prior to our stay but front staff was alerted right away and very helpful !

Room was clean felt very comfortable and safe breakfast was really good few options available

Really close to the Spurs frost center.

All was great

Room smelled misty. Ac had a loud noise.

This was a nice hotel and I had a good stay. The exterior could have been cleaner (some trash in the parking lot not picked up) and the interior might need a refresh. But the staff were very pleasant and professional and the bed was super-comfy. The breakfast was OK but since it was included in a very reasonable room rate, there's really nothing to complain about there. The hotel is on the east side of Houston but only 20 minutes on Commerce Street from downtown. It's not located near anything of note except Frost Bank Arena (and an HEB if you need snacks or something) and beware that traffic in San Antonio these days is a nightmare, especially if you're unfamiliar with SA.

We stayed at the property for a AAU Basketball National Tournament from Thursday, June 18th-Sunday, June 21st. The property’s landscaping was unkept, especially in the back parking lot. The room was decent until the last date of our stay when we were about to go to the lobby to check out, my son discovered a roach on the bathroom door. I informed the front desk lady, wrote it on a piece of paper as she told me to do, and she wrote in a binder. The housekeeper came once during the stay, knocked a couple of times, and when no one answered because we were sleep, she entered and only took out the trash. The towels were never changed out as my sons had to reticence new towels from the lobby area by asking an employee for some, and our beds were only made up once. The hallways reeked of mildew due to the old carpet, and they never cleaned/vacuumed the hallways because we observed Fruit Loops cereals on the staircase and a q tip that was never picked up throughout the weekend.

I checked in and checked out 2 hours later. The hotel is situated in a not so desirable neighborhood. Parking is not secure although with monitored cameras at the front desk. Senseless because there’s never anyone at the front desk! Air conditioning in room was so loud I turned the volume of the TV up and the adjacent room came to complain that the tv was too loud. It was just a horrible experience. You get what you pay for.

Staff was not helpful didn't like the location...

⭐☆☆☆☆ Absolutely Disgusting Experience – Do Not Stay Here This was one of the worst hotel stays I’ve ever experienced. It was immediately evident that the room had not been properly cleaned before my arrival. There was hair all over the floor and hair in the tub as if someone had shaved and housekeeping never cleaned it. There was brown residue in the sink, stains on the floor, rust and grime around the fixtures, and dirt throughout the room. The photos speak for themselves. I immediately reported the condition of the room to the front desk and requested to be moved. I was told they would notify the manager, but they refused to accommodate me by providing another room. I then requested that my room be thoroughly cleaned the next day, and when I returned, it still had not been properly cleaned. To make matters worse, at breakfast there was a guest with a huge dog right next to the food area. It was absolutely disgusting and completely unsanitary. The location was also disappointing. The hotel is directly across the street from the projects, which added to my concerns about the overall environment and experience. At checkout, I asked to speak with a manager and was told she was already aware of my complaint. The staff refused to provide me with a phone number or email address for management. Cleanliness and basic customer service should be the bare minimum. This property failed on both. Between the filthy room, unsanitary conditions, lack of accommodation, and management’